The need for social distancing between healthcare professionals and patients has driven more rapid adoption of telehealth technologies. The COVID-19 pandemic has increased the demand for telehealth after steadily increasing over the past several years, and telehealth usage is expected to rise 64.3% in 2020, according to a recent report. For many Americans, the switch to virtual doctor visits poses no problem. But what happens when a patient doesn’t speak English? Patient communication is essential, especially when a language barrier is present and you are using telehealth to care for limited-English proficient patients.
Non-discrimination laws prohibit discrimination on the basis of race, color, and national origin. These laws and regulations apply to programs and activities receiving federal financial assistance, including telehealth providers. This means that using telehealth to care for limited-English proficient patients, and Deaf or Hard-of-Hearing patients, requires the use of qualified interpreters and translated materials.
Trained medical interpreters provide necessary communication between health care professionals and LEP patients that increases the quality of patient care and supports patient safety. As telehealth trends and language access trends continue to change how we access health care services, language access remains crucial to serving 9% of the U.S. population that are limited in their use of English.
Today, we’ll look at how Telehealth is rapidly changing the way we access healthcare, and how telehealth providers can easily add certified medical interpreters to any telehealth appointment.
What is Telehealth?
Telehealth uses mobile technology to deliver health-related services, such as remote doctor consultations and patient monitoring to connect patients to vital health care services through means such as video-conferencing, remote monitoring, electronic consults, and wireless communications.
Largest Drivers of Telehealth Market Growth
- Virtual visits
- Remote patient monitoring tech will
- Mobile health
- Personal emergency response systems
Top 10 Telemedicine Vendors by Market Share (2020, Q2)
- Cisco Systems
- vRad a MEDNAX Company
- InTouch Health
- American Well
- Philips Healthcare
- Proprietary Software
Source: Definitive Healthcare
Using Telehealth for LEP Patient Care with Remote Interpreting
Under the COVID-19 telehealth coverage expansion, healthcare providers such as doctors, nurse practitioners, clinical psychologists, and licensed clinical social workers, are able to offer telehealth to Medicare beneficiaries. Beneficiaries are able to receive telehealth services in any healthcare facility including a physician’s office, hospital, nursing home, or rural health clinic, as well as from their homes via a computer or a smart device while still benefiting from face-to-face appointments through telehealth video conferencing.
For healthcare providers using video conferencing, phone conferencing, and telemedicine platforms for patient meetings, Telephonic and Video Remote Interpreting provide on-demand access medically trained and certified interpreters. VRI provides the highest level of accuracy in on-demand healthcare interpretation with the added visual support of the interpreter, enabling healthcare providers to communicate quickly and effectively with limited English proficient, Deaf, and Hard-of-Hearing patients. Video remote interpreting (VRI) is currently the fastest-growing foreign language service in the United States, and we expect that the trend to adopt and increase the use of VRI will continue as telehealth expands its reach across the country.
Health Care Systems Using VRI Interpreting Services
- Telehealth Providers
- Urgent Care
- Emergency Departments
- Health Insurance
- Medicare Health Plans
- Nursing Homes
- Private Practices
- Community Health Centers
- Home Health Care
- Rehabilitation Centers
- Contact Tracing
8 Statistics for Healthcare Providers that Show Telehealth is Here to Stay
- The demand for telehealth is expected to rise by 64.3% in the United States in 2020. -Frost & Sullivan Report
- The telehealth market has an anticipated five-year compound annual growth rate of 38.2%. -Frost & Sullivan Report
- 83% of patients expect to use virtual appointments after the pandemic resolves. -Doctors.com
- In a recent study of telemedicine for follow-up care by Massachusetts General Hospital, 68% of patients rated their visit a nine or a ten on a ten-point satisfaction scale, and 83% reported that the quality of care via telehealth was the same or better than an in-person visit.
- Patients could save an average of $126 per commercial telehealth visit (as compared to the costs of other healthcare settings). -Connect With Care
- In a 2019 study by J.D. Power, found that customer satisfaction with telehealth services is high. The overall customer satisfaction score for telehealth services is 851 (on a 1,000-point scale) and is 900 or higher among 46% of telehealth users.
- Currently, about 75% of U.S. hospitals are using telehealth and telemedicine systems—a 42% increase from 2019 usage. -Definitive Healthcare
- As of 2017, 50 million U.S. consumers would switch providers to one that offers telehealth. -Amwell
Using Telehealth to Care for Limited-English Proficient Patients (Infographic)
Telehealth and Language Access: How Telelanguage Can Help
Telelanguage provides healthcare organizations and telehealth providers with solutions to easily integrate certified medical interpreters into any telehealth session via leading-edge interpretation technology, 24/7, 365 days a year, covering more than 300 spoken languages and American Sign Language.
Video Remote Interpretation Services provide on-demand access to interpreters that can be easily integrated into a telehealth system. Video remote interpretation, or VRI, provides the highest level of accuracy in telehealth interpretation with the added visual support of the interpreter. In addition to access to 300+ spoken languages, VRI also allows healthcare providers to access American Sign Language Interpreters to communicate with Deaf and Hard-of-Hearing patients. Secure, robust, and easy to use, press one button on the touchscreen, and choose your language. Telelanguage will connect you to a medically trained interpreter in seconds.
Download the Free Whitepaper to learn the benefits of Video Remote Interpreting.
Telephonic interpretation allows telehealth professionals to connect with patients on-demand, in over 300 languages. Telelanguage’s filter-based qualification interpreter connect feature allows providers to connect with a certified medical interpreter best qualified for the situation – in as little as 3-4 seconds.
Telelanguage offers Free Service Trial Programs where you can test our services before entering into an agreement.
Our Call Volume Discount Plans are considered to be the best in the industry and are only available to our Healthcare clients. Our contract renewal policy guarantees no rate increases.
*All interpreter support materials such as language posters, dialing instructions, tips on effective communication with LEP including dual handset phones are all provided for Free.
Medical Interpretation Services to Fit Your Needs
When language barriers arise in medical settings, you need a language services provider that can respond quickly to the unique needs of your organization. Telelanguage Medical Interpretation and Translation Services provide the solutions you need to improve language access at every step of the patient journey. Certified Medical interpreters are available 24/7/365 days a year.
- Telephonic Interpretation
- Video Remote Interpretation
- On-Site Interpretation
- Document Translation of vital forms, and notifications
Confidentiality and Compliance
Telelanguage medical interpreters are superior-trained, experienced and certified. This process includes an in-depth understanding of medical terminology and procedure to provide the highest quality language interpretation for your patients – every time!
Confidentiality and security of patient information are critical to language access for medical facilities. Telelanguage provides 100% HIPAA compliant services, providing meaningful language access and compliance to meet the requirements of:
- Affordable Care Act, Section 1557 (ACA)
- Health Insurance Portability and Accountability Act (HIPAA)
- Title VI of the Civil Rights Act of 1964 (Title VI)
- Americans with Disabilities Act (ADA)
- Centers for Medicare & Medicaid Services (CMS)
- Fraud, Waste and Abuse (FWA)
- Protected Health Information (PHI)
- The Joint Commission
Why Health Care Facilities are Switching to Telelanguage
- Medically trained and certified interpreters
- HIPAA Compliant Services
- Lower Cost
- Free Service Trial Programs
- Best-in-Industry Call Volume Discount Plans
- Proprietary Technology
- Quick interpreter connect to over 300 languages
Telelanguage is committed to providing the best interpretation and translation services to improve language access in healthcare – while reducing interpretation costs to our clients. A trusted name in healthcare language services since 1991, we believe that all healthcare organizations should have affordable access to the best-qualified language support. Are you using telehealth for patient care and need to communicate with non-English speaking patients? Telelanguage can help! Ask us about our Free Service Trial Programs or learn more about COVID-19 Language Support with No Contract Required Language Services.
Learn More about Language Access in Health Care Settings [Download the Free eBook]
Certified medical interpreters ready to speak in over 300 languages!
Call Telelanguage today at 888-983-5352.
Professional medical interpreters available telephonically, face to face, or via video remote!