Written Translation and Language Interpretation for Government Agencies: Building Trust in Public Services
Between 1990 and 2013, the United States has seen an 80% growth in the limited-English proficient (LEP) population–reaching 25.1 million in 2013. Linguistic diversity in the U.S. makes language interpretation for government agencies a critical component in overcoming language barriers that can have a negative impact on public service. Improving communication for limited-English proficient and deaf and hard-of-hearing individuals leads to improved public service and helps local, state and federal agencies build stronger relationships and trust with the communities they serve.
Implementing comprehensive language access programs, including written translation and language interpretation for government agencies, enhances communication, ensures compliance and increases staff efficiency while helping agencies build trust and cultivate a more positive public image.
Understanding how language barriers affect government services is key. First, we’ll take a look at how ineffective communication with limited-English speakers impacts government agencies, and then we’ll look at the impact of having a quality language access program.
How Ineffective Communication Negatively Impacts Government Agencies
1.) Miscommunication errors strain time and limited resources, which can lead to higher costs and loss of revenue.
2.) Can result in loss of government funding, fines, and public scrutiny
3.) Delays in services and miscommunication errors lead to unnecessary visits and calls that impact the productivity and efficiency of the agency and the staff.
4.) Negatively impacts the reputation of the agency within the community and leads to decreased involvement of LEP populations requiring public services
5.) Can impede the process of providing public safety and emergency response
Providing equal access to services through language interpretation for government agencies positively impacts public safety, public health, and helps protect legal rights.
How Comprehensive Language Access Programs Positively Impact Government Agencies
1.) Lowers costs by maximizing resources and cutting down on time and resources spent dealing with miscommunication errors.
2.) Achieve and enhance government compliance and regulatory compliance with relevant legislation:
- Title VI of the Civil Rights Act of 1964 (Title VI)
- Health Insurance Portability and Accountability Act of 1996 (HIPAA)
- Americans with Disabilities Act of 1990 (ADA)
- Affordable Care Act (ACA), Section 1557
- The Joint Commission
- Fraud, Waste and Abuse Act (FWA)
- Centers for Medicare and Medicaid Services (CMS)
- Homeland Security
- Natural Disaster and Border Contingencies
3.) Increases the efficiency and productivity of public services
4.) Aids in positive response to disaster preparedness and public safety
5.) Promotes community integration in immigrant, refugee, and LEP communities
6.) Increases staff adoption and reduces staff frustration
7.) Enables government agencies to build a higher level of trust and satisfaction with the communities they serve
Language Interpretation for Government Agencies: Who We Help
- 9-1-1 Emergency Services
- Courts, Legal, Judicial
- Social Services
- Public Education: K-12 and Higher Education
- EMS Response Teams
- Community Clinics
- Disaster Response and Management
- Emergency Planning
- Code Enforcement
- Public Utilities
- Community Outreach, Planning and Public Notices
Language Services to Fit the Needs of Government Agencies
When language barriers arise in public services, you need a language services provider that can respond quickly and appropriately to serve the needs of your community. Telelanguage Government Interpretation and Translation Services provide the solutions you need to improve language access at every touchpoint while maintaining and enhancing compliance with the law and government regulations. Certified interpreters are available 24/7, 365 days a year.
Telelanguage Offers Comprehensive Language Access Solutions:
Supporting the Unique Needs of Government Agencies
Compliance, confidentiality, and security of information are critical to interpretation for government agencies. Telelanguage understands the needs of government. We balance the highest levels of customer service, with competitive rates, leading-edge interpretation technology, and the most secure data and interpretation standards in the industry.
Why Government Agencies are Switching to Telelanguage
- Nationally Certified Interpreters, 100% U.S. Based Workforce
- Confidentiality Compliance
- Greater Flexibility
- Responsive Support
- Quick Interpreter Connect to 300+ Languages
- Flexible Rate Plans
- Volume Discounts
- Government Interpreters: Medically Trained, 911 Trained, Court Qualified
Getting Started with Telelanguage
Telelanguage makes implementation of language support services easy for your agency and for your staff. All auxiliary and support materials are available for free, and we offer free cultural awareness training to aid staff in communicating effectively with patients of different cultures and languages. Support is available 24/7, 365 days a year so you never have to worry. Telelanguage has your language access and support needs covered. We will tailor a plan to meet the specific needs of your agency to improve the quality of your language services.
Learn more about the importance of offering language services as an organization. Download the Free Whitepaper: Connecting Humanity Through Technology
5,000+ interpreters ready to communicate in over 300 languages. Since 1991, Telelanguage has helped government organizations at the level of Federal, State, County, and Municipality to improve language access programs through high-quality language interpretation and translation services.
Telelanguage provides a better way of communicating with the diverse populations you serve. Join the government organizations we help every day who use Telelanguage as their dedicated language services partner! Contact us for a free quote and demo.
5,000+ interpreters ready to speak in over 300 languages
Call Telelanguage today at 1-888-983-5352
Certified interpreters available telephonically, face-to-face, or via video remote!