Effective communication is important for any nonprofit organization. Providing resources and language access to non-English speaking and Deaf and Hard-of-Hearing members of the community is a sign that your organization is a trusted resource. Nonprofit language services present opportunities to reach new donors, leaders, and communities. People from different cultures and backgrounds can contribute to the growth and success of your nonprofit if language access is readily available to open communication.
Just as nonprofit organizations provide a way for people to work together for the common good, interpreters help people every day by providing communication and understanding.
Telelanguage believes that every organization, regardless of size, should have affordable access to high-quality language services. In this post, we’ll go over common challenges faced by nonprofits, the impact of miscommunication vs effective communication, and specific language support solutions for nonprofits.
Nonprofit Languages Services and Challenges Faced by Nonprofits:
Like businesses, nonprofits have their own unique language access needs that are shaped by their communities, objectives, organizational size and services. Although every organization needs its own language access plan to fit their needs, we find that many nonprofit organizations have similar challenges when looking to provide meaningful language access. The most common challenges include:
- Budget Constraints
- Limited Staff/Resources
- Limited Capacity/Time
- Providing Less Common Languages Spoken in Your Area
- Providing Timely and Effective Language Services
How Ineffective Communication Negatively Impacts Nonprofits
1.) Miscommunication errors strain time and limited resources, which can lead to higher costs and resources waste.
2.) Ineffective communication can result in a loss of funding and public scrutiny.
3.) Delays in services and miscommunication errors lead to unnecessary visits and calls that impact the productivity and efficiency of your organization.
4.) Ineffective communication can negatively impact the reputation of the organization within the community and lead to decreased involvement of LEP and Deaf and Hard-of-Hearing populations.
5.) Miscommunications can impede the mission and goals of your organization.
How Nonprofit Language Services Positively Impact Organizations
1.) Language services can actually lower costs by maximizing resources and cutting down on time and resources spent dealing with miscommunication errors.
2.) Achieve and enhance government compliance and regulatory compliance with relevant legislation:
- Title VI of the Civil Rights Act of 1964 (Title VI)
- Health Insurance Portability and Accountability Act of 1996 (HIPAA)
- Americans with Disabilities Act of 1990 (ADA)
- Affordable Care Act (ACA), Section 1557
- The Joint Commission
- Fraud, Waste and Abuse Act (FWA)
- Centers for Medicare and Medicaid Services (CMS)
- Homeland Security
- Natural Disaster and Border Contingencies
3.) Increases the efficiency and productivity of organizations
4.) Provides a positive response to community needs
5.) Promotes community integration in immigrant, refugee, and LEP communities
6.) Increases staff adoption and reduces staff frustration
7.) Enables nonprofits to build a higher level of trust and awareness in the communities they serve
Understanding Current Trends in Charitable Donations for 2019:
- Overall giving grew 4.1% over 2019, the 6th consecutive year of growth.
- Online giving grew by 12.1% over 2019.
- 45% of worldwide donors are enrolled in a monthly giving program.
- 41% of worldwide donors give in response to natural disasters.
- Missions related to international affairs experienced a 19.2% increase in overall donations over the past year. Environmental issues and medical research were the next most popular causes with donors.
Source: Double the Donation: Nonprofit Fundraising Statistics 
According to the 2018 Global Trends in Giving Report, 31% of worldwide donors give to organizations located outside of their country of residence. The report also provides demographic fundraising statistics that help organizations understand current trends in nonprofit giving.
Providing nonprofit language services positively impacts communities and expands the reach and opportunities for nonprofit organizations. The overall cost of time and resources spent on miscommunication and lost opportunities can far outweigh the cost of quality language support.
Nonprofit Language Services: Who We Help
Telelanguage provides effective and compassionate nonprofit language services so you can serve your community, donors, volunteers, and staff with the language support they need. Here are some key sectors that benefit from nonprofit language services:
- Relief Organizations
- Educational Organizations
- Advocacy groups for Social or Humanitarian Causes
- Trade Associations
- Organizations Serving Immigrant Communities
- Organizations in Specialized Sectors (Finance, Energy, Medical, Legal, Government)
- Civic and Environmental Advocacy
- Arts and Culture
- International Relations and Development
How Telelanguage Can Help
Telelanguage offers complete language services for the Nonprofit Industry, including on-demand interpreter services, in-person interpreter services, and written translation services.
When language barriers arise, you need a language services provider that can respond quickly to the needs of your organization. Nonprofit language services provide the caring language access solutions you need to improve communication with your limited English proficient and Deaf and Hard-of-Hearing communities. Telelanguage gives you access to certified interpreters in 300 languages, available 24/7, 365 days a year.
Telephonic Interpreting Services
Telephonic interpreting offers the most cost-effective interpreting solution and is perfect for most spoken language interpreting situations that do not require non-verbal cues or visual contact with the interpreter. This is an excellent option for many nonprofits to quickly overcome language barriers as they come up.
- Fastest connection times in the industry
- Low per-minute rate (No monthly minimums)
- Multiple location and real-time transferring
- 24x7x365 customer service support
Learn more about the importance of offering language services as an organization. Download the Free Whitepaper: Connecting Humanity Through Technology
Telelanguage offers free trial minutes so you can try our services with no obligation, or contract to sign. Try Our Services at No Charge!
Video Remote Interpreting Services
Video interpretation gives your organization on-demand access to professional interpreters with visual support for enhanced accuracy. Telelanguage video remote interpretation services make it possible to bridge the gap between over-the-phone and on-site interpretation with easy access to live video interpreters from any laptop, PC, Smartphone or Tablet.
- Connect in seconds to a certified interpreter
- Low per-minute rate.
- No minimums.
- No special hardware needed. (Apple/Android devices compatible. Any Laptop or PC.)
- A perfect solution for spoken languages and American Sign Language.
Video remote interpreting (VRI) is an on-demand interpreting solution that can be extremely cost-effective for nonprofits as Telelanguage charges no minimums for VRI, as there may be for an on-site (in-person) interpretation. VRI helps you maintain a personal level of communication when visual support of the interpreter is needed.
Learn more about the benefits of Video Remote Interpreting for organizations. Download the Free Whitepaper!
On-Site Interpretation Sevices
On-Site Interpretation is the process of having a face-to-face meeting, where the interpreter is present at your facility and allows for the highest level of accuracy. Here are some common situations where you may benefit from having an interpreter on-site:
- Complex, time-consuming issues
- Lengthy appointments or interviews planned in advance
- Multiple meetings scheduled close to each other
- Where the Limited English Speaker prefers to have the interpreter on-site
- Where the Limited English Speaker feels uncomfortable using the telephone
Professional translation services help you connect with and reach multicultural communities. Telelanguage has the capacity to translate documents in over 150 languages, and visa versa. Our translators are experienced subject-matter experts to ensure high-quality translations for your nonprofit. Here are a few of the most commonly translated materials for nonprofits:
- Website Information
- Marketing Materials
- Forms and Documents
- Training and Online Materials
- Annual Reports
- Partnership Agreements
- Community Advocacy
- Rights and Entitlements
- Written Correspondence
Getting Started with Telelanguage
Nonprofit organizations impact humanity every day by providing meaningful services, research, and information that communities depend on. No matter what your mission is, the ability to effectively communicate in any situation will help your organization reach its goals.
Telelanguage makes implementation of language support services easy for your nonprofit staff. All auxiliary and support materials are available for free, and we offer free cultural awareness training to aid staff in communicating effectively with patients of different cultures and languages. Support is available 24/7, 365 days a year so you never have to worry. Telelanguage has your language access needs covered.
5,000+ interpreters ready to communicate in over 300 languages. Since 1991, Telelanguage has helped organizations to improve language access programs through high-quality language interpretation and translation services.
Telelanguage provides a better way of communicating with the diverse populations you serve. Join the 8,000 organizations we help every day who trust Telelanguage as their dedicated language services partner! Contact us for a free quote and demo, and learn how to try our services at no charge.
Try Our Services at No Charge! Find Out if You Qualify.
5,000+ interpreters ready to speak in over 300 languages
Call Telelanguage today at 1-888-983-5352
Certified interpreters available telephonically, face-to-face, or via video remote!