Medical interpretation servicesExcellent care for all patients is a vital goal for all those who work in the medical field. To provide the best care possible, it is important to be able to connect with the patient seeking help. Connection begins with clear communication.

The United States has always been composed of individuals who come from a wide array of backgrounds and cultures, and for many of them, English is not their first language. For medical personnel to provide exceptional medical services to these individuals, communication gaps must be bridged quickly. For this reason, healthcare interpretation and medical translation services are more important than ever. Clear communication builds essential trust and enables peace of mind for both the patient and the healthcare providers.


Interpretation services in healthcare can be beneficial for every step of the patient experience. This can include scheduling an appointment with a receptionist, answering preliminary questions with a nurse, consulting with the necessary doctor, receiving a diagnosis and treatment expectations, and even following up after prescription pickup and understanding. Those in the medical field know how frustrating and time-consuming it can be for both parties to communicate through a language barrier. [1]Ali, P. A., & Watson, R. (2018). Language barriers and their impact on provision of care to patients with limited English proficiency: Nurses’ perspectives. Journal of clinical nursing, … Continue reading A medical interpreter can help eliminate stress, frustration, or miscommunications for provider and patient alike within a matter of seconds. In a field where accuracy can mean life or death, interpretation and medical translation services ensure nothing gets lost in translation.

Benefits of a Medical Interpreter

When wellness and lives are at stake, communication is key at every point of care, from emergency services to a regular check-up with a family doctor. An on-demand interpreter provides the direct communication needed no matter the situation. A medical interpreter can make sure that crucial information is communicated clearly, whether it involves patient contact information, medical history, allergies, symptoms, or other concerns that could impact their treatment.

Professional interpreters can also provide care and compassion to reassure the patient that their needs are being understood. Facts and feelings both play an important role in medical care. An experienced interpreter will be able to convey both successfully, benefiting both the patient and medical professional in the following ways.

Medical Interpreter Services Save Lives

Interpreters play a critical role in the medical community, especially during emergency medical care. [2]Benda, N. C., Bisantz, A. M., Butler, R. L., Fairbanks, R. J., & Higginbotham, J. (2022). The active role of interpreters in medical discourse–An observational study in emergency medicine. … Continue reading When a person requires urgent services or lifesaving care, there is no time to waste. From the moment the patient contacts emergency services to navigating the hospital and receiving aftercare, it is vital both patient and provider understand important information concerning medical history as well as the medical situation at hand. Taking time away to find an on-site interpreter in the moment or trying to piece together communication with friends and family can be time-consuming. Without health care translation and medical interpreter services, these barriers can quickly diminish the level of care provided

Each Telelanguage medical interpreter has received specialized training in emergency and high-stress situations. Having on-demand access to a certified interpreter with medical knowledge and emergency training can help provide the immediate, accurate care a patient needs in an emergency situation. [3]Lundin, C., Hadziabdic, E., & Hjelm, K. (2018). Language interpretation conditions and boundaries in multilingual and multicultural emergency healthcare. BMC International Health and Human … Continue reading Our services help you traverse language barriers, minimize your response time, and ensure accurate medical care.

Medical Translation Services Improve Overall Patient Satisfaction

Medical translation and interpretation services

Patient satisfaction is crucial when it comes to the success of your medical facility. Video and telephonic interpretation services can ensure that patients leave satisfied with the care they have received. [4]Jacobs, E. A., Lauderdale, D. S., Meltzer, D., Shorey, J. M., Levinson, W., & Thisted, R. A. (2001). Impact of interpreter services on delivery of health care to limited-English-proficient … Continue reading For non-English speakers, seeking medical services can be stressful, as many of these patients don’t know if they will be able to accurately communicate their needs and vital information clearly. This can even cause a patient to delay medical treatment, which can lead to further complications and negative health outcomes.

A medical interpreter can ease the anxiety associated with communication roadblocks. If they know you use efficient, reliable interpretation services, patients can build trust with the appropriate medical professionals and may feel encouraged to continue to seek treatment at your facility. Your patients may also encourage friends or family experiencing similar language struggles to seek care.

Medical Interpretation Services Prevent Miscommunications

In the medical field, there is little room for miscommunication. During medical services, both patient and provider must have a clear understanding of all verbal speech as well as written words including medical histories, consent documents, and much more. Our medical interpreters are available to provide video or telephonic interpretation and even document translation every step of the way.

We can begin providing services from the moment a patient enters your facility. This protects them and you against miscommunications that could cause you to miss diagnoses or exacerbate further health issues. Telelanguage interpreters can interpret all medical questions and answers, while translators can ensure that the medical information on file is completely accurate for future care appointments. With interpretation services, you can clearly communicate any suggested procedures or tests and ensure clear consent. Medical translation can ensure follow-up and prescription information is clear to the patient to prevent any adverse effects.

Miscommunications can also affect the medical provider. Medical interpretation services drastically reduce the risk of any misunderstandings that could lead to misdiagnosis created by a miscommunication. As a medical service provider, you need to be confident that you fully understand your patient’s current medical concerns, as well as any history of medical treatment. Miscommunications can have serious legal, ethical, and financial consequences that could be avoided with professional interpretation services.

Why Choose Telelanguage?

Why choose medical interpretation service

Telelanguage staffs over 5,000 interpreters, available 24/7 to communicate in over 300 languages. Our video and telephone interpreters have completed special training to aid in the medical field. Since 1991, we have been providing medical interpretation services to medical providers and facilities of all types. In fact, 70% of our clientele consists of those in the medical field. Working with an interpretation service company like Telelanguage allows you to secure an immediate connection to an interpreter in the language you need when you need it.

Confidential and Compliant

When using an interpreter for medical services, it is critical that you hire an interpretation service who knows the importance of confidentiality. In the medical field, any breach of confidentiality can have serious consequences. [5]Bowker, L. (2020). Translation technology and ethics. In The Routledge Handbook of Translation and Ethics (pp. 262-278). Routledge. At Telelanguage, our interpreters experience continuous training and testing to ensure they carry the most updated certifications needed to provide exceptional medical interpretation services. Our interpreters have a full understanding of regulations and compliance laws. We are 100% HIPAA compliant and compliant with the following regulations:

  • Affordable Healthcare Act
  • Centers for Medicare and Medicaid Services
  • Protected Health Information
  • Title VI of the Civil Rights Act of 1964
  • Health Insurance Portability and Accountability Act
  • Americans With Disabilities Act

Who We Help

The medical field is vast, and so is our ability to provide quality interpretation services for several different services. A healthcare interpreter working for Telelanguage can provide services for:

  • Urgent care and emergency medicine
  • Nursing homes
  • Hospitals
  • Pharmacies
  • Telehealth professionals
  • Private practices
  • Clinics
  • Home health
  • Health insurance
  • Paramedics, EMT, and ambulance services
  • 911
  • So much more!

Take your language support to the next level with Telelanguage. Ask us about our free service trial programs today!

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References

References
1 Ali, P. A., & Watson, R. (2018). Language barriers and their impact on provision of care to patients with limited English proficiency: Nurses’ perspectives. Journal of clinical nursing, 27(5-6), e1152-e1160.
2 Benda, N. C., Bisantz, A. M., Butler, R. L., Fairbanks, R. J., & Higginbotham, J. (2022). The active role of interpreters in medical discourse–An observational study in emergency medicine. Patient Education and Counseling, 105(1), 62-73.
3 Lundin, C., Hadziabdic, E., & Hjelm, K. (2018). Language interpretation conditions and boundaries in multilingual and multicultural emergency healthcare. BMC International Health and Human Rights, 18(1), 1-14.
4 Jacobs, E. A., Lauderdale, D. S., Meltzer, D., Shorey, J. M., Levinson, W., & Thisted, R. A. (2001). Impact of interpreter services on delivery of health care to limited-English-proficient patients. Journal of general internal medicine, 16(7), 468–474.
5 Bowker, L. (2020). Translation technology and ethics. In The Routledge Handbook of Translation and Ethics (pp. 262-278). Routledge.