Language Access and Mobile Health: Improving Patient Care for Non-English Speakers

Mobile Health Telelanguage

For many Americans, virtual doctor visits have become the new normal. The expansion of mobile health and telehealth technologies is beneficial for most Americans accessing virtual care. But what happens when a patient doesn’t speak English? Fortunately, language access and mobile health can easily work together to eliminate language barriers in health care. 

On-demand interpretation services such as Video Remote Interpretation (VRI) and Telephonic Interpretation and Zoom/Remote Virtual Interpretation provide fast and effective communication with non-English speaking and limited English proficient patients. Additionally, VRI provides interpretation solutions for both spoken languages and American Sign Language. 

All signs indicate that mobile health is here to stay. Today, we’ll be looking at key mobile health statistics for health care providers and understand how language access and mobile health can be used to ensure effective communication when caring for limited English proficient patients, and the Deaf and Hard of Hearing.

4 Key Areas of Telehealth that benefit from Language Services

What is Telehealth? Telehealth uses mobile technology to deliver health-related services, such as remote doctor consultations and patient monitoring to connect patients to vital health care services through means such as video-conferencing, remote monitoring, electronic consults, and wireless communications.

In addition to traditional health care and hospital settings, the telehealth landscape greatly benefits from language interpretation services. The four largest drivers of Telehealth include: 

  1. Virtual visits
  2. Remote patient monitoring tech will
  3. Mobile health
  4. Personal emergency response systems

Mobile Health Solutions for LEP Patient Care: Remote Interpreting

For healthcare providers using video conferencing, phone conferencing, and telemedicine platforms for patient meetings, Telephonic and Video Remote Interpreting provide on-demand access to medically trained and certified interpreters. VRI provides the highest level of accuracy in on-demand healthcare interpretation with the added visual support of the interpreter, enabling healthcare providers to communicate quickly and effectively with limited English proficient, Deaf, and Hard-of-Hearing patients. Video remote interpreting (VRI) is currently the fastest-growing foreign language service in the United States, and we expect that the trend to adopt and increase the use of VRI will continue as telehealth expands its reach across the country.

Mobile Health Solutions: Health Care Systems Using VRI Interpreting Services

  • Mobile Health Clinic
  • Telemedicine/Telehealth Providers 
  • Hospitals
  • Pharmacies
  • Urgent Cares
  • Emergency Departments
  • Health Insurance
  • Medicare Health Plans
  • Nursing Homes
  • Private Practices
  • Clinics
  • Community Health Centers
  • Home Health Care
  • Rehabilitation Centers
  • COVID-19 Vaccine Sites

5 Mobile Health Statistics Health Care Providers Should Know

  1. The global Mobile Health market is expected to grow at a rate of 28.8% from USD 40.59 billion in 2019 to USD 310.37 billion in 2027. -Reports and Data
  2. Currently, about 75% of U.S. hospitals are using telehealth and telemedicine systems—a 42% increase from 2019 usage. -Definitive Healthcare
  3. The telehealth market has an anticipated five-year compound annual growth rate of 38.2%. -Frost & Sullivan Report 
  4. 83% of patients expect to use virtual appointments after the pandemic resolves. -Doctors.com
  5. In a 2019 study by J.D. Power, found that customer satisfaction with telehealth services is high. The overall customer satisfaction score for telehealth services is 851 (on a 1,000-point scale) and is 900 or higher among 46% of telehealth users.

Language Access and Mobile Health (Infographic)

Language Access and Mobile Health TL Infographic

How Telelanguage Can Help

Telelanguage empowers health care organizations to communicate in 350 spoken languages and American Sign Language. Certified medical interpreters can easily be added to any telehealth session with no special hardware required. Video remote interpretation, telephonic interpretation, zoom/remote virtual interpretation are available 24/7, 365 days a year.

Video Remote Interpretation Services provide on-demand access to interpreters that can be easily integrated into a telehealth system. Video remote interpretation, or VRI, provides the highest level of accuracy in telehealth interpretation with the added visual support of the interpreter. In addition to access to 300+ spoken languages, VRI also allows healthcare providers to access American Sign Language Interpreters to communicate with Deaf and Hard-of-Hearing patients. Secure, robust, and easy to use, press one button on the touchscreen, and choose your language. Telelanguage will connect you to a medically trained interpreter in seconds. Download the Free Whitepaper to learn the benefits of Video Remote Interpreting.

Telephonic Interpretation allows telehealth professionals to connect with patients on-demand, in over 300 languages. Telelanguage’s filter-based qualification interpreter connect feature allows providers to connect with a certified medical interpreter best qualified for the situation – in as little as 3-4 seconds.

If your organization has engaged in video conferencing or remote work this year, whether or not you can get an interpreter at your Zoom meeting may be a question you’ve asked. Fortunately for organizations across the country, adding interpreters for Zoom (and other remote meetings) is easy!

Zoom / Virtual Remote Interpretation utilizing language interpreters for zoom, virtual remote meetings and calls can help you provide communication and understanding for limited-English proficient individuals, regardless of the language they speak, and for the Deaf and Hard of Hearing, available 356 days/ 24/7.

Telelanguage offers Free Service Trial Programs where you can test our services before entering into an agreement.

Our Call Volume Discount Plans are considered to be the best in the industry and are only available to our Healthcare clients. Our contract renewal policy guarantees no rate increases.

*All interpreter support materials such as language posters, dialing instructions, tips on effective communication with LEP including dual handset phones are all provided for Free.

Your Health Care Language Services Partner  

When language barriers arise in medical settings, you need a language services provider that can respond quickly to the unique needs of your organization. Telelanguage health care interpretation and translation services improve language access at every step of a patient’s care. Certified Medical interpreters are available 24/7/365 days a year.

  • Telephonic Interpretation
  • Video Remote Interpretation
  • Zoom / Remote Virtual Interpretation
  • Document Translation of vital forms, and notifications

Why Health Care Systems are Switching to Telelanguage

  • Medically trained and certified interpreters
  • HIPAA Compliant Services
  • Lower Cost
  • Free Service Trial Programs
  • Best-in-Industry Call Volume Discount Plans
  • Proprietary Technology
  • Quick interpreter connect to over 300 languages

About Telelanguage, Inc.

Telelanguage has been providing customers with the highest quality of language service since 1991. We support over 350 languages, 24x7x365 utilizing 6,000+ U.S.-based interpreters. Telelanguage currently supports over 8,000 accounts around the world – in all industries. Services include over-the-phone, on-site and video remote interpretation, as well as document translations, interpreter management and scheduling, reporting, invoicing, language assessment evaluations, and much more. Contact Us for language access solutions for your organization.

6,000+ interpreters ready to speak in over 350 languages!
Call Telelanguage today at (888) 908-7530