Interpreter Scheduling Software: Frequently Asked Questions

Telelanguage has been a leading provider of language interpretation and translation services for more than 28 years! As a trusted name in language services, we know that interpreter management can be a time-consuming task.

Foreign language diversity in the United States has never been greater, and organizations providing interpreter services may feel weighed down by the administrative burden of scheduling on-site interpreters, and managing and invoicing clients. In order to help language services providers better manage their interpretation requests, we’ve created a robust interpreter scheduling software that serves as an all-in-one interpreter management platform, the Global Interpreter Platform (GIP)

Regardless of organization size, or the volume of your interpreter requests, the GIP allows you to cut down on time and resources spent on interpreter management, so you can focus on providing excellent language services, and grow your organization! 

In order to help you on your journey to finding a better way to manage your interpreter requests,  we have put together some of our most frequently asked questions about the Global Interpreter Platform. 

 

Interpreter Scheduling Software: GIP Frequently Asked Questions

 

What is the Global Interpreter Platform

The Global Interpreter Platform (GIP) is a completely web-based tool for language service providers to manage face-to-face interpretation requests and interpreter scheduling. The GIP has hundreds of highly-adaptable features available, with no additional fees or hidden costs.

 

Does Telelanguage provide resources and materials for Telephonic interpretation?

The GIP site allows you to get started in a matter of minutes. Simply enter your company information, select a service plan and enter your credit card information to begin a 14-day free trial.

 

Is there training available for GIP?

Yes! Our dedicated staff will provide you with personal web-based training to make your transition to the Global Interpreter Platform as easy as possible. Our GIP training team will work with your staff to ensure all users of the platform are comfortable with its operation. Our training is done via a webinar format. A training coordinator will work with you to determine the best possible training schedule for your organization and what parties should be involved. Training is always done with a live operator who is there to assist you and answer any questions you may have.

 

Can I import clients and interpreters directly to the GIP?

Yes! Our knowledgeable IT staff will provide you with the appropriate templates to help your data migration process be as easy and simple as possible! Our goal is to make your transition into using the Global Interpreter Platform a user-friendly and efficient experience.

 

Is technical support available?

24/7 technical support is available. A dedicated IT staff is available around the clock to assist you. Our team of trainers, programmers, and developers all work together to assess your needs and come up with the most efficient solutions possible. Support plans depend on the GIP service plan you select.

 

What are the different user levels of the GIP Interpreter Scheduling Software?

Requester: Requesters can log in to view and schedule their interpreter requests, view and search existing appointments and even request specific interpreters.
Interpreter: Interpreters are able to use the GIP to view their schedules and accept appointments online in real time.
Scheduler: Your interpreter coordinators will have the ability to create new appointments and assign interpreters using this feature.
Management: With the management platform, users can create and manage interpreter profiles.
Executive: The executive platform gives a user full access to the accounting module, site administration tools and all levels of user password management.

 

Can interpreters, customers, and employees access the GIP at the same time?

There is no limit to the number of users you can assign to any access level of the GIP. Your requestors can be given the ability to create and modify profiles within their own organizations, as well.

 

How many interpreter scheduling requests can the GIP handle?

The Global Interpreter Platform was designed to manage interpreter service providers of all sizes. There is no limit to the volume that can be utilized through the GIP. No more worrying about outgrowing your current system!

 

What industries use the GIP interpreter scheduling software?

The GIP was built for multiple industries.

A few of the industries we are currently providing services for include (but are not limited to) :

  • Foreign language interpretation service providers
  • Non-profit language service providers
  • Courts
  • Hospitals
  • American Sign Language providers
  • Universities
  • Translation providers with growing face-to-face demands
  • Corporations with limited English proficiency or deaf/hard of hearing employees

 

Does Telelanguage provide an automated interpreter connect feature?

Yes. Tele Auto allows you to connect via a customized voice recognition service directly to an interpreter. It’s as simple as dialing your dedicated toll-free number, providing the language you need and any additional information you have asked us to collect for your records.
 

Can I manage payments and invoicing through the GIP?

Yes. The GIP is an all-inclusive interpretation scheduling platform. Our accounting module allows you to generate invoices and pay stubs to your interpreters as well as calculate appointment-specific charges such as travel time, mileage and/or appointment incidentals.

 

What if there’s a feature I am interested in that is not available in the GIP?

A GIP representative will work to assist you in building the best possible version of the GIP for your organization. The GIP contains a variety of add-ons and plugins that can be activated or removed depending on your interpretation needs. If a requested feature does not exist, you may request customization. Upon request of customization, a quote for services will be submitted to your organization for approval.

 

Can I view a live demo of the GIP?

Certainly. Simply call us at 1-888-983-5352 or email us at info@telelanguage.com, and a representative will contact you shortly to schedule a web-based demonstration.

Interpreter Scheduling Software

 

Have more questions about the Global Interpreting Platform? Contact us for more information or to request a free demo for your organization. Get a 14-day free trial and discover a better way to manage your interpreter scheduling requests. 

 
An Easier Way to Manage Interpreter Services

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