Interpretation Services for Utilities: 7 Key Benefits of Language Support

The Utility industry faces unique challenges in today’s market. From cyberattacks to customer expectations, energy storage to smarter, greener energy, the Utility industry is constantly evolving. Changing user expectations and linguistically diverse customers create a need for more effective communication. Having on-demand access to language interpretation services for Utilities enhances communication, ensures compliance, and increases staff efficiency while helping organizations build trust and cultivate a positive public image.

Since 1991, Telelanguage has provided expert interpretation and translation services for Utilities clients. Understanding how language barriers affect the Utility Industry is key…
 
First, we’ll see how ineffective communication with limited-English speakers negatively impacts the Utility Industry, and then we’ll look at the impact of quality interpretation services for Utilities clients.  

 

How Ineffective Communication Negatively Impacts the Utility Industry

 
1.) Miscommunication errors strain time and limited resources.

2.) Can result in public scrutiny and loss of public trust.

3.) Miscommunication errors lead to unnecessary calls, extended call times and wait times that impact the productivity and efficiency of call centers.

4.) Negatively impacts reputation within the community and reduces customer satisfaction and retention rates.

5.) Can result in problems with government compliance and regulations.
 

7 Benefits of Interpretation Services for Utilities

 
Interpretation services for Utilities positively impacts critical areas such as brand reputation, efficiency, and customer satisfaction.
 

 
1.) Maximizes resources by cutting down on time and resources spent dealing with miscommunication errors.

2.) Achieve and enhance compliance for government, privacy and security regulations.

3.) Increased customer satisfaction and retention rates.

4.) Increased services utilization.

5.) Increased revenue.

6.) Increased staff adoption and reduced staff frustration.

7.) Builds a higher level of trust and loyalty within the community.

 

The Importance of Interpretation Services for Utilities

Over 8% of the United States population is limited in their use of the English language. The work of the Utility industry is vital for diverse populations, and quality language support is key to the success of your language access program.

Telelanguage has been providing the highest quality translation and interpretation services for Utilities since 1991. Our values are centered around customer service, professionalism, maintaining confidentiality, and retaining the best interpreters and translators through rigorous training and certification.

By selecting Telelanguage, you will effectively mitigate all costs and technical performance risk with Interpretation and Translation Services performed at the highest industry standards, improve customer satisfaction, increase services utilization, improved customer-support, and maintain a community-friendly image.

 

Interpretation Services for Utilities: How Telelanguage Can Help

When language barriers arise, you need a language services provider that can respond quickly and appropriately to serve the needs of your organization. Telelanguage interpretation services provide the solutions you need to improve communication with non-English speakers while maintaining compliance with government, privacy and security regulations. Certified interpreters are available 24/7, 365 days a year.
 

Why Customers are Switching to Telelanguage:

  • Compliance with all government, privacy and security regulations
  • Quick interpreter connect to 300+ languages
  • Flexible rate plans and volume discounts
  • Advanced features
  • Improved services delivery
  • Skill-based interpreter connect features
  • 100% U.S. Based Workforce

 

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Getting Started with Telelanguage

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In addition to remaining compliant with all government, privacy and security regulations, Telelanguage is able to implement any new contract typically within 24 hours so there is virtually zero transition impact for a new client. If you’ve selected Telelanguage to provide your interpretation and translation services, we ensure that the implementation process with be as quick and seamless as possible. All training, both initial and ongoing, will be provided at no charge, in addition to any marketing or training collateral.

Support is available 24/7, 365 days a year so you never have to worry. Telelanguage has your language access and support needs covered. We will tailor a plan to meet the specific needs of your agency to improve the quality of your language services.

Learn more about the importance of offering language services as an organization. Download the Free Whitepaper: Connecting Humanity Through Technology

 

Since 1991, Telelanguage has helped Utilities clients to improve language access programs through high-quality language interpretation and translation services. The simple definition of a public utility is to provide a public service. We know first-hand how important delivering on a public service can be. 

Telelanguage provides a better way of communicating with the diverse populations you serve. Join the organizations we serve every day who use Telelanguage as their dedicated language services partner! Contact us for a free quote and demo.

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5,000+ interpreters ready to speak in over 300 languages!

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Quality language interpretation and translation services.