Professional Language Interpretation and Translation Services for Travel and Hospitality

Language services for travel and hospitality

The travel and hospitality industry encounters more people from different backgrounds and varied parts of the world than almost any other industry in the world. Whether it’s for work, leisure, or education, travel is an essential component of our daily lives. Because of the variety of people that must access travel and hospitality businesses, there is always a need to ensure that methods of proper communication are available.

Travel and Hospitality Is a Massive Industry

The travel and hospitality industry is massive worldwide, but it plays an especially prominent role in the US economy. [1]Comerio, N., & Strozzi, F. (2019). Tourism and its economic impact: A literature review using bibliometric tools. Tourism Economics, 25(1), 109–131. https://doi.org/10.1177/1354816618793762 In fact, according to an analysis on the U.S. travel and tourism industries in 2019, it was found that over one trillion dollars were spent in the U.S. alone for travel purposes, and over two trillion was spent altogether. [2]Abbas, J. Mubeen, et. all. (2021). Exploring the impact of COVID-19 on tourism: transformational potential and implications for a sustainable recovery of the travel and leisure industry. Current … Continue reading

Tourism and travel play such a large part in the economy because the United States has a great deal of amazing travel destinations to promote, as well as plenty of hospitality businesses like hotels, resorts, bed and breakfasts, restaurants, and more. The industry creates a multitude of jobs throughout the country. With the amazing opportunities that come with the travel and hospitality industry, it’s crucial to make sure you and your employees are able to easily connect and communicate with travelers hailing from all over the globe and speaking a wide variety of languages.

Why Travel and Hospitality Businesses Need Language Services

As a travel and hospitality business, connecting and communicating with as many people as possible is a priority. Using a professional language service with experienced interpreters is a great way to ensure you’re able to communicate with potential customers and meet their needs to the best of your ability. After all, it’s hard to be hospitable if you can’t communicate with your customer in the first place.

Utilizing an interpreting service capable of providing language services in multiple languages can help make travel much more accessible for your guests. As business and leisure travel has grown more popular around the globe, the need for readily accessible interpreters that can easily assist guests remotely has increased as well.

Interpretation services at any location that handles guests who speak different languages will not only help you gain clients and meet their needs. Interpretation also helps guests feel much more at ease, something that’s essential for any successful travel or hospitality business. Whether you need a simple translation of your hotel’s room service menu, you need an interpreter to assist a family upon check-in, or anything in between, language services can help.

Our Language Services for the Travel and Hospitality Industry

Translation for travel industry

At Telelanguage, we understand just how important effective communication is to the travel and hospitality sector. That’s why our services are dedicated to ensuring you and your guests can communicate easily.

Our interpreters are specialized in a wide range of languages and provide a variety of in-person and remote services. We offer the following services and more:

  • Video remote interpretation
  • Telephonic interpretation
  • Correspondence
  • Promotional item translation (food menus, posters, guides, brochures, and more)
  • Reservation confirmation

How Can Language Services Boost Your Travel Business?

After overtaking business travel, leisure has become the most popular reason people travel, now serving as the motivation for over 50% of travelers. [3]Glaesser D., Kester, J., et. All. (2017). Global travel patterns: an overview, Journal of Travel Medicine, Volume 24, Issue 4, tax007. https://doi.org/10.1093/jtm/tax007 Here are some of the top leisure travel activities and how language services can assist businesses within any of these niches.

Sightseeing/Attractions

Sightseeing is one of the most popular activities for any traveler, and the U.S. has a lot to offer. Whether you’re in a bustling beach town or a small mountain hamlet, your guests will need some help getting around and finding the best spots to visit. Whether you’re a resort or hotel owner, a theme park or attraction manager, or even a travel agent or airport, you’ll likely have some great information to share with guests who need your services. However, it can be extremely difficult to relay this information to them when you speak different languages.

A video remote interpreter or telephonic interpreter can help you communicate information about your attraction or sights to see in the area. In addition, when guests need assistance getting to and from these places, a remote interpreter can help.

Dining

Great food is much more than just a meal—it’s an experience. That’s why it plays such a large role in any leisure trip. For many people, especially those who come from other countries, experiencing local delicacies and popular dishes is an important part of travel. In fact, travel for “food tourism” has even become a popular activity around the world, and more and more travelers are making food the focal point of their trip. [4]Rousta, A., & Jamshidi, D. (2020). Food tourism value: Investigating the factors that influence tourists to revisit. Journal of Vacation Marketing, 26(1), 73–95. … Continue reading Whether you’re a dining establishment or simply a business that deals with travel and tourism, you want to help ensure that your customers get to enjoy these different delicacies at their best. Having quick access to a remote interpreter to interpret your menu or recommendations is always helpful.

Shopping

When traveling for leisure, many people find themselves shopping at their destinations, whether they planned on it or not. From tourist attractions to clothing boutiques, there’s always time to squeeze in a little shopping. Whether you own an attraction or boutique or are simply a travel agent or hotel owner making a shopping recommendation, you can empower guests with the tools needed for effective communication.

Benefits of Using Language Services in the Travel and Hospitality Industry

Benefits of language services for hospitality industry

Ensures Effective Communication Between Customers

In the field of travel and hospitality, effective communication is key. If you’re unable to properly communicate with a customer, it’s nearly impossible to meet their needs or help solve issues. By using an experienced interpreter, you can ensure you and your customers can communicate quickly, accurately, and effectively, despite any language barrier that may have been in place.

Immediate Response

Using a language service as opposed to an on-site interpreter for your travel and hospitality business allows you to have quick conversations with near-immediate responses. When you rely on an on-site interpreter, employees, or other guests to provide translation services, you’ll not only waste precious time locating someone to translate, you’ll also remain limited regarding the languages you can cover. With a remote interpreter, you’ll have access to a video or telephonic interpreter almost immediately, and conversations will easily flow between parties.

Promotes Accessibility

Unfortunately, spoken language differences are a major barrier for many people looking to travel to new places. [5]Mancini-Cross, C., Backman, K., & Baldwin, E. (2009). The Effect of the Language Barrier on Intercultural Communication: A Case Study of Educational Travel in Italy. Journal of Teaching in Travel … Continue reading By having language services on hand, you’re making your business or service immensely more accessible to people from around the world. Customers don’t need to worry about not being able to communicate, which often adds stress and anxiety to what should be an enjoyable experience.

Increases Your Reach

Using language services from experienced translators and interpreters can help your business or service reach a multitude of new people and potential customers. Availability of only one language for aspects like websites, guides, personal communications, and other pieces of your business can greatly limit your connections. Expand your reach by using language services in your travel and hospitality business.

The travel and hospitality industry encounters more people from different countries and cultures than any other industry in the world. Travel is an essential part of our daily lives, whether we are working or traveling on vacation or for education. Because travel involves such a wide array of people, it is beneficial to make sure that methods of proper communication are used.

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References

References
1 Comerio, N., & Strozzi, F. (2019). Tourism and its economic impact: A literature review using bibliometric tools. Tourism Economics, 25(1), 109–131. https://doi.org/10.1177/1354816618793762
2 Abbas, J. Mubeen, et. all. (2021). Exploring the impact of COVID-19 on tourism: transformational potential and implications for a sustainable recovery of the travel and leisure industry. Current Research in Behavioral Sciences. Volume 2, 100033, ISSN 2666-5182. https://doi.org/10.1016/j.crbeha.2021.100033
3 Glaesser D., Kester, J., et. All. (2017). Global travel patterns: an overview, Journal of Travel Medicine, Volume 24, Issue 4, tax007. https://doi.org/10.1093/jtm/tax007
4 Rousta, A., & Jamshidi, D. (2020). Food tourism value: Investigating the factors that influence tourists to revisit. Journal of Vacation Marketing, 26(1), 73–95. https://doi.org/10.1177/1356766719858649
5 Mancini-Cross, C., Backman, K., & Baldwin, E. (2009). The Effect of the Language Barrier on Intercultural Communication: A Case Study of Educational Travel in Italy. Journal of Teaching in Travel & Tourism. 9:1-2, 104-123, DOI: https://doi.org/10.1080/15313220903042004