Financial services are economic services provided by the finance industry, which encompasses a broad range of businesses. As the economic world grows smaller, and global business grows larger, different cultures and languages are intersecting at an ever-increasing pace. Telelanguage, with over 25 years providing support to financial institutions, believes security, compliance and customer satisfaction to be the three of the most crucial aspects of the Finance industry.
Financial Services is a highly specialized industry, one with very little room for error. At Telelanguage, we take Quality Assurance very seriously. Our internal control processes and Quality Assurance commitment is highly successful and fully operational. Our goal is 100% on time connection record, and 100% customer satisfaction. Telelanguage expects our clients to have a quality interpretation experience for each and every interaction. Our interpreters act as a bridge between our clients and their limited English proficient (LEP) customer, therefore client and customer can focus on the business at hand, rather than the interpretation experience. That is why we put so much industry research, thought, and effort into each detail of what we do and how we do it. Our quality program processes and other Internal Control Procedures were developed to address each segment of an interpretation request. These segments include: 1) Answer Time and Critical Data Collection, 2) Call Center Customer Service & Connection Times, 3) Interpreter Greeting and Performance, 4) Interpreter Code of Ethics, Cultural Sensitivity in Meeting Customer Mission Critical Needs; and Professional Call Closeout, 5) Conflict Resolution, and 6) Billing and Reporting.
In addition to our intensive Quality Assurance plans, Telelanguage enforces a strict infrastructure of training and certification for all of our interpreters and translators. These rigorous requirements promote the highest levels of professionalism and confidentiality – a level even the most secure financial institutions are confident with. Also, all of our data is stored in a Tier III professional-grade data center. Regardless of the scenario, your interpretation and translation services will remain unaffected. If it’s important to you, it’s important to us.