The value of language support in healthcare settings is undeniable. The need for higher quality language access services continues to grow as our country becomes more linguistically and culturally diverse. The number of individuals who speak a language other than English at home rose from 31.8 million in 1990 to 47 million in 2000, and there has been a 53% increase in Limited-English Proficient (LEP) individuals nationwide during that period.
For many organizations in need of language services, price is the main consideration when searching for language support, and interpretation and translation services are awarded to the lowest bidder. But what happens when language access diminishes quality scores and patient/customer satisfaction because of companies undercutting prices just to get your business? While pricing should be a consideration in choosing a language service provider, there are a few key considerations that should be heavily weighed for best outcomes in language support.
QUALITY OF LANGUAGE SUPPORT
Limited English proficient (LEP) patients are at higher risk of readmission, longer length of stay, and adverse events. Quality of language services is the most important consideration for language support in healthcare settings and is especially relevant for supporting positive customer experiences and health outcomes.
According to a report from American Institute for Research, the implementation of appropriate Language Access Services in healthcare settings can serve to:
- Increase access to care
- Improve quality of care, health outcomes, and health status
- Increase patient satisfaction
- Enhance or ensure appropriate resource utilization
At Telelanguage, we are a customer service based language services partner and have excelled in leading-edge interpretation technology for over 26 years. Providing the highest quality in language services is our priority for our clients.
Here are a few ways to determine quality…
How does technology factor into language services? Language services is a fast-paced industry and your LSP’s technology has to be able to move as swiftly. National emergencies or outages should not affect the ability of a language services agency specializing in healthcare and emergency medical services.
Telelanguage’s technology is proprietary and owned by Telelanguage. Our competitors use Telelanguage technology. During national emergencies, regional power outages, and mass internet outages, Telelanguage steps in to route traffic so that our customers – and even the customers of our competitors can receive high-quality, uninterrupted service.
Customer-centric: Access to Language Support 24/7, 365 Days a Year
Emergencies don’t wait and neither should a language services client. Quality in Healthcare language services means being able to get the language support you need at all times…24/7/365, so you always have access to customer support and to certified medical interpreters.
At Telelanguage, we provide a 24/7 one-point-of-contact account management system. Our clients can connect to certified medical interpreters and get the customer service support they need 24 hours a day, 7 days a week, 365 days a year.
Skill-based Interpreter Connect: Get to the Right Interpreter to Fit Your Needs, Every Time.
When working with over-the-phone interpreters, your healthcare language services partner should offer a skills-based call routing (SBR) strategy. As opposed to just getting “the next available interpreter,” this strategy connects you with the most suitable interpreter for your specific situation, based on skill set, specialty, experience, and certifications.
Telelanguage provides our clients with skill-based qualification interpreter connect to get you to the most qualified certified interpreter for your needs.
Ease of Setup (or Transition)
If you’re considering switching language services providers, be sure that your interpretation company can handle your transition and provide the necessary materials to comply with government regulations that allow you to better serve your patients.
Telelanguage knows that when you switch, the transition needs to be fast, convenient, and easy!
Our transitions for our healthcare clients include fast and effective implementation of training and compliance materials. We also offer free cultural awareness training to help our clients work effectively with Limited English Proficiency (LEP) patients, as well as free support materials to support our clients.
Your language support team should be able to provide your organization with data and support to improve your language services. Telelanguage provides our clients with an online tracking system and account management, detailed and customized reports, and performance improvement consulting and service reviews to help your organization excel in your language service efforts.
SPEED OF LANGUAGE SUPPORT
The healthcare industry moves quickly and clients in healthcare settings do not have time to wait on hold to connect to an interpreter. Understanding the speed of your LSP can help you improve patient satisfaction and health outcomes, maximize staff adoption and increase overall efficiency. And, when emergencies arise, those mere seconds can save lives.
Our current customer base is 70% healthcare entities and as a leading provider of over-the-phone interpreter services, we don’t leave our customers on hold. Telelanguage provides the fastest connection times in the industry, including multiple location and real-time transferring to allow you connect to superior-trained and certified medical interpreter in seconds.
While Telelanguage always offers competitive rates, what our customers love about Telelanguage is that we offer our customers individually customized rate plans with no monthly minimums. With billing transparency, you use only what you need. We also provide volume discounts and special pricing for Section 1557 compliance, because we believe that access to interpreters should be affordable for all organizations.
Choosing quality and speed for language support in healthcare settings allows you to optimize interpretation cost while increasing overall patient satisfaction, increase efficiency, reduce readmission rates, and decrease communication errors and safety events.
Telelanguage has been a trusted name in healthcare language services since 1991. As a top provider of interpreter services, Telelanguage
helps our clients to improve the quality of hospital and healthcare language services while working to reduce interpretation costs.
Looking for a more reliable language service provider to help meet patient needs? Telelanguage can help! Request a Free Demo.
Understand the interpretation process and benefits. Download the Free White Paper, Connecting Humanity through Technology: The Importance of Offering Language Services as an Organization.
Certified medical interpreters ready to speak in over 300 languages!
Call Telelanguage today at 888-983-5352
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