Providing excellent care to every patient is the driving philosophy behind the healthcare field. This care should be administered equitably, regardless of a person’s age, background, culture, language, and ability. As the U.S. continues to become more culturally complex and multilingual, it is important that the healthcare industry can adapt.Al Shamsi, H., Almutairi, A. G., Al Mashrafi, S., & Al Kalbani, T. (2020). Implications of language barriers for healthcare: a systematic review. Oman medical journal, 35(2), e122.
As a healthcare provider, the first step is ensuring you can properly communicate with your patients. To do so, it is vital to have a reliable healthcare interpreter who can quickly bridge any communication gaps between patients and healthcare providers. This helps provide peace of mind for the patient as well as a better professional relationship.
Since 1991, Telelanguage has helped thousands of healthcare organizations improve language access for their patients. Our healthcare interpreters provide high-quality interpretation and translation services across several different platforms. Telelanguage employs over 6,000 highly trained interpreters who can provide interpretation services in over 350 languages. 70% of our clients are healthcare providers who want to be able to clearly communicate with their patients in their preferred language.
Organizations We Help
The healthcare field is broad, and at Telelanguage, we strive to provide interpretation services for multiple different aspects of healthcare. From standard appointments, such as visiting a family doctor or dentist, to emergency services, we can provide translation services for every professional involved in the healthcare process. Best of all, we’re available for your patients every step of the way.
Telelanguage provides interpretation services to healthcare organizations such as:
- Telehealth providers
- Emergency Response Teams
- Urgent Care and Emergency Medicine
- Nursing Homes
- Private Practices
- Home Health Care
- Health Insurance
- Community Health Centers
- Rehabilitation Centers
We Provide Services That Fit Your Needs
Telelanguage is committed to helping healthcare providers provide the best possible care to their patients. This commitment hinges on our ability to enable speedy, effective communication. Healthcare interpretation services ensure that patients will be able to feel not only heard, but understood by healthcare providers, allowing for a better overall experience.
Our healthcare interpreters are trained to respond quickly and calmly to all the unique needs of healthcare providers. Trained interpreters are also experienced in healthcare interpreting and are familiar with the healthcare industry as well the various medical terms and jargon that are often incorporated into these conversations.
Our language services include:
- Video Interpretation
- Zoom Remote Interpretation
- Telephonic Interpretation
- Document Translation
- On-Site Interpretation
Our Healthcare Interpretation Services Are Confidential and Compliant
Our interpreters understand the importance of complete confidentiality when providing healthcare interpretation services.Bowker, L. (2020). Translation technology and ethics. In The Routledge Handbook of Translation and Ethics (pp. 262-278). Routledge. Each interpreter is highly trained, tested, and certified to guarantee a full understanding of necessary regulations and compliance laws.
As a healthcare provider, you never have to question the security of information shared between yourself and your patients. Our healthcare interpreters have a unique understanding of medical technology and procedures, enabling us to provide high-quality medical interpretations. We are 100% HIPAA compliant and ensure the confidentiality and security of patient information.
Our interpretation services meet the requirements of:
- Affordable Care Act, Section 1557 (ACA)
- Health Insurance Portability and Accountability Act (HIPAA)
- Title VI of the Civil Rights Act of 1964 (Title VI)
- Americans with Disabilities Act (ADA)
- Centers for Medicare & Medicaid Services (CMS)
- Fraud, Waste and Abuse (FWA)
- Protected Health Information (PHI)
- The Joint Commission
Healthcare Interpretation Services Improves Patient Satisfaction
Even in non-emergency situations, it can be stressful to seek out health services, especially when English isn’t the patient’s primary language. In addition, medical terminology used to describe conditions and therapies can be complex, even when communicating in the same language. The addition of a language barrier can cause patients to hesitate when it comes to seeking care and can even breed distrust of medical personnel. A lack of understanding can not only be stressful, but it can also be dangerous, depending on the patient’s medical needs.
Quality interpretation services can improve overall satisfaction for patients as well as create a more positive outcome.Jacobs, E. A., Lauderdale, D. S., Meltzer, D., Shorey, J. M., Levinson, W., & Thisted, R. A. (2001). Impact of interpreter services on delivery of health care to limited-English-proficient … Continue reading A healthcare interpreter can help ease each provider-patient interaction, as well as enable accurate communication to ensure safety. Peace of mind and clear communication can help build the trust necessary to provide exceptional care to your patients.
Healthcare Interpretation Services Decreases Miscommunication
Miscommunications can be extremely detrimental—and even dangerous—in the healthcare field.Haseeb, M. A., & Bashir, T. (2020). Challenges faced by physicians and patients to provide adequate healthcare to patients, particularly the migrant population. Middle East Journal of Family … Continue reading To prevent miscommunication from occurring, healthcare interpreters can provide services every step of the way, from intake to discharge, and even during aftercare. This ensures clear communication when checking in and while providing vital information, including medical records and health history. Our interpreters can clearly interpret all verbal medical questions and answers, ensuring that the medical history on file is completely accurate. Our services can also help you ensure that any procedures or tests that need to be performed are clearly understood and that consent is clear. Our interpreters can help with medicine dosages and aftercare as well. Medical documents can be translated by using our translation services to achieve a similar result.
In addition to helping patients, healthcare interpretation services can also help protect the provider. Clear communication reduces the risk of misunderstandings or misdiagnosis created by broken communication. A healthcare provider must be confident they understand a patient’s medical history, current medical prescriptions, and health concerns. A healthcare provider also needs to have clear, informed consent to proceed with necessary procedures. Miscommunications in the healthcare field can have significant consequences, including medical injuries, lawsuits, increased expenses, or the patient needing repeat visits to achieve the care they need.
Benefits of Healthcare Interpretation
In addition to peace of mind and patient satisfaction, healthcare interpretation services can also save time and money for healthcare providers and patients alike.Jacobs, E. A., Sadowski, L. S., & Rathouz, P. J. (2007). The impact of an enhanced interpreter service intervention on hospital costs and patient satisfaction. Journal of general internal … Continue reading In many healthcare situations, time is a critical factor. For example, when someone needs emergency care, they don’t have time to waste.
Telelanguage interpreters are available at a moment’s notice and are trained to jump right into any medical situation and begin interpreting. This saves time wasted searching for an on-site interpreter and allows more time to start the treatment necessary to relieve the situation. Clear communication from the beginning can help ensure that patients receive the care they need by reducing any unnecessary testing and allowing for a clear breakdown of their medical history. By extension, proper diagnosis and treatment can help to prevent unnecessary follow-up appointments that cost both time and money.
For healthcare providers, healthcare interpretation services can increase staff productivity. Receptionists, nurses, doctors, radiologists, and other important healthcare staff can focus on delivering outstanding care instead of dealing with the frustrations of communication barriers or taking time away to try to locate an on-site interpreter with experience in the correct language. Saving time can mean saving lives in the healthcare field.
Telelanguage healthcare interpreters can be reached in seconds and are available 24/7. Unlike on-site interpreters, your organization will only pay for the minutes you use healthcare interpretation services. As a result, you can use the money you save on other critical resources.
For Quality Healthcare Interpretation, Work With Telelanguage
Healthcare interpretation services through Telelanguage can improve the way patients and healthcare providers communicate. In the medical field, accuracy is a necessity, and there is little room for miscommunication or a delay in healthcare services. Interpretation services can help provide peace of mind for both the healthcare provider and the person seeking care.
Healthcare interpreters can convey necessary, complex information quickly, allowing medical providers the time to focus on what they do best—providing exceptional services that better the lives of individuals seeking care.
Why Organizations are Switching to Telelanguage
- Medically trained and certified interpreters
- HIPAA Compliant Services
- Lower Cost
- Free Service Trial Programs
- Best-in-Industry Call Volume Discount Plans
- Proprietary Technology
- Quick interpreter connect to over 300 language
Getting Started with Healthcare Language Services is Easy
Telelanguage makes implementation of language support services easy and painless, with no hidden charges. All auxiliary and support materials are available for free to our healthcare clients, and we offer free cultural awareness training to aid staff in communicating effectively with patients of different cultures and languages. Support is available 24/7, 365 days a year so you never have to worry. Telelanguage has your language access and staff support needs covered.
We will tailor a plan to meet the specific needs of your organization to improve the quality of your language services, show regulatory compliance, and increase patient satisfaction scores.
Telelanguage provides a better way of communicating with limited-English proficient and deaf and hard-of-hearing patients.
Take your language support to the next level with Telelanguage. Ask us about our free service trial programs today!
Why Healthcare Companies are Switching to Telelanguage
Download Your Free Copy Now!
This quick eBook resource will help your organization:
- Determine what interpreting solutions are right for your patients.
- Understand how quality language access programs positively impact patient care.
- Maximize your investment in healthcare language services.
|↑1||Al Shamsi, H., Almutairi, A. G., Al Mashrafi, S., & Al Kalbani, T. (2020). Implications of language barriers for healthcare: a systematic review. Oman medical journal, 35(2), e122.|
|↑2||Bowker, L. (2020). Translation technology and ethics. In The Routledge Handbook of Translation and Ethics (pp. 262-278). Routledge.|
|↑3||Jacobs, E. A., Lauderdale, D. S., Meltzer, D., Shorey, J. M., Levinson, W., & Thisted, R. A. (2001). Impact of interpreter services on delivery of health care to limited-English-proficient patients. Journal of general internal medicine, 16(7), 468–474.|
|↑4||Haseeb, M. A., & Bashir, T. (2020). Challenges faced by physicians and patients to provide adequate healthcare to patients, particularly the migrant population. Middle East Journal of Family Medicine, 7(10), 264.|
|↑5||Jacobs, E. A., Sadowski, L. S., & Rathouz, P. J. (2007). The impact of an enhanced interpreter service intervention on hospital costs and patient satisfaction. Journal of general internal medicine, 22 Suppl 2(Suppl 2), 306–311.|