Free Support Materials for Communicating with Non-English Speakers

Communicating with non-English Speaking Populations: Free Support Materials from TelelanguageWhen language barriers arise, it can be stressful for staff, as well as for your non-English speaking clients and patients. 61.6 million United States residents speak a language other than English at home. Can you serve them?

Regardless of industry, chances are, you’ll need professional assistance communicating with non-English speakers.

A trusted name in language services for over 29 years, Telelanguage helps improve the quality of language services for organizations across the United States. Part of our commitment to serving our clients includes ensuring efficiency through free support materials that can be ordered on our website.

In this post, we will introduce you to some of our support materials for working with interpreters that will help increase overall customer/patient satisfaction, increase efficiency, and support your staff in communicating with non-English speakers and interpreters.

 

Telelanguage Free Support Materials for Communicating with non-English Speakers and Interpreters

 

COVID-19 Prevention Tips: Languages Posters and Cards

In order to help support organizations in serving their communities, Telelanguage offers COVID-19 Prevention and Safety Tips. These support materials are available for free in Spanish, Mandarin, Vietnamese, and Arabic. Support resources are available in 8.5″ X 11″ (poster-size) or 3×5 cards. The Telelanguage Multi Language COVID-19 Poster is available in 8.5″ x 11″ size and features COVID-19 prevention tips in 3 languages for your customers, clients, workforce, or community.

Available Languages Include: Spanish, Portuguese, French, Mandarin, Vietnamese, Nepali, Karen, Haitian Creole, Burmese Arabic, Somali, and Swahili

*Please Note: Additional languages can be customized for Telelanguage clients upon request.

Available Sizes:

  • 8.5″ x 11″ Poster
  • 3 x 5 cards

Order COVID-19 Prevention Tips Posters here.

Order COVID-19 Prevention Tips Cards here.

 

 

Multi Language COVID-19 Prevention Tips Poster

Offering information in multiple languages is important for public safety to slow the spread of COVID-19. The Telelanguage Multi Language COVID-19 Poster is available in 8.5″ x 11″ size and features COVID-19 prevention tips in 3 languages for your customers, clients, workforce, or community.

Available Languages Include:

  • Portuguese, Spanish, French
  • Mandarin, Vietnamese, Nepali
  • Karen, Haitian Creole, Burmese
  • Arabic, Somali, Swahili

*Please Note: Additional languages can be customized for Telelanguage clients upon request.

Size: 8.5″ x 11″

Multi Language Covid-19 PosterOrder Your Multi Language COVID-19 Posters here.

 
 

11 tips (onsite interpretation)11 Tips to Effectively Communicate With an Interpreter (On-site Interpretation)

This instructional handout provides 11 quick and easy tips to assist your staff in properly communicating with an interpreter.

Even if working with an interpreter is not an everyday occurrence, there are a few very simple things that clients can do to ensure that a session with an interpreter goes smoothly and offers the best results.

Size: 4.25″ x 11″

Order Free Interpreter Support Tips for On-Site Interpretation here.

 
 

Telelanguage 2-Sided Language List: 300+ Languages Available for Interpretation

Language List

Telelanguage offers superior language support to help organizations in communicating with non-English speakers – in over 300 languages!

This handy double-sided language list contains the top 200 languages requested for telephonic interpretation.

Having this information to reference at your fingertips will help streamline

  • communication,
  • scheduling, and
  • routing for your staff.

Order Free Language List here.

 
 

Point to Your Language Poster – Top 25 Languages (On-site Interpretation)

Language Poster

Point to your language poster.  This poster contains the sentence “please point to your language, we will call an interpreter” in our 25 most-requested languages. This tool assists a limited English Proficient individual (LEP), helping them communicate which language they need help with. This is an effective tool to help staff in communicating with non-English speakers.

Having a language poster available will:

  • improve language access,
  • streamline workflow, and can help
  • improve overall patient/customer satisfaction and experience.

Order Free Language Poster here.

 
 

Easy Reference Card (Staff Assistance)

Reference Card

The reference card is an easy-to-use, pocket-sized card to assist staff in connecting with an interpreter.

Card contains:

  • Contains instructions on how to call in and connect to your interpreter.
  • Quick and helpful tips for working with an over-the-phone interpreter

Size: 2.75″ x 3.5″ (2-Sided Card)

Get Free Staff Assistance Reference Card here.

 
 

Telephonic Interpretation for the Healthcare Industry

Telephonic Sheet

Understanding simple best practices for using telephonic interpretation in healthcare helps facilitate meaningful communication between healthcare providers and Limited-English Proficient (LEP) patients.

The Telephonic Interpretation for the Healthcare Industry Sheet is an informative infographic for telephonic interpretation clients working in the healthcare industry and contains telephonic interpretation insights from over 29 years of specializing in the medical and healthcare interpreting experience.

Size: 8.5″ x 11″

Order the Telephonic Interpretation for the Healthcare Industry Sheet here.

 
 

10 Tips for working with an interpreter

10 Tips for Working With Interpreters in Health Care

70% of Telelanguage clients are in the healthcare industry. Understanding how to best work with patients and medical interpreters is key.

This informative sheet offers a helpful guide to assist staff in working with interpreters in healthcare settings such as hospitals, medical appointments, emergency situations, and healthcare planning.

Size: 8.5″ x 11″

Order Tips for Working with Interpreters in Health Care here.

 
 

Telelanguage AdvantagesTelelanguage Advantages

The Telelanguage Advantages Sheet is an infographic that explains the benefits of working with Telelanguage as your language services partner and what sets us apart from other interpretation companies, such as reliability, fast connections, proprietary technology, dedicated customer support, and cost-effective interpretation services.

Size: 8.5″ x  5.5″

Get the Free Telelanguage Advantages Resource here.

 
 

Transliterated Card (Staff Assistance)

Transliterated Card

The card contains the phonetic transliteration of “one moment please” in several different languages.

The growth of language diversity in the United States makes interpreter services a valuable part of customer/patient care at every touchpoint. When communicating with someone with which there is a language barrier, it can be difficult to relay the simplest of messages.

When you need to place a caller on hold to call an interpreter, this on-hand transliterated card aids your staff in effectively communicating with non-English speakers to deliver customer service and peace of mind at the first point of contact with LEP clients and patients.

Size: 4″ x 8″

Get the Free Transliterated Card here.

 

Additional Support Materials for Telelanguage Clients

 

iPad / iPhone with Pre-installed Telelanguage VRI App

The Telelanguage Video Remote Interpretation (VRI) platform is Apple/Android device compatible, and many clients prefer to use the equipment they already own. Should you wish to use dedicated devices, Telelanguage offers our VRI clients iPad/iPhone devices with the easy-to-use Telelanguage App pre-installed.

ipad_phone

*This optional equipment is available for qualified Telelanguage clients.

To order iPad / iPhone devices, please contact your account representative, and they will get back to you within 24 hours to fulfill your request.

View iPad and iPhone Devices here.

 

Various iPad / Tablet Stands for Video Remote Interpretation

Telelanguage VRI integrates with any WiFi-enabled device, including- tablets (iOS and Android), smartphones (iOS and Android), laptops, and desktops.

Various iPad stands are available to help you provide your clients/patients with the best interpretation experience. Simply secure your iPad or tablet. Portable and stationary stands are available.

These stands are perfect for health care clients, including doctor’s offices, hospitals, and where a computer is not present in every room.

ipad_stands

*This optional equipment is available for qualified Telelanguage clients.

To order iPad / Tablet stands, please contact your Telelanguage account representative, and they will get back to you within 24 hours to fulfill your request.

View Various iPad Stands here.

 

Additional support materials are available for your interpretation needs. Please find all of our support materials here.
 

COVID-19 Language Resources: No Contract Required Services

In light of the COVID-19 crisis, Telelanguage is offering all new accounts our language interpretation and translation services with no contract required. 

Communication is vital, especially in urgent situations. Being able to provide service and care to Limited-English Speaking, and Deaf or Hard of Hearing individuals ensures you’re supporting your missions at the highest levels. Telelanguage is committed to providing you with the highest quality language services, with fast connections to certified interpreters. You will pay ONLY for the minutes you use, and there are no minimum requirements.

Learn more about COVID-19 Language Support with No Contract Required Language Services!

 

Quick and Easy Account Set-up

Account set-up can be done remotely and completed in minutes. You can begin offering your communities over-the-phone, or video interpretation and translation services the same day you call – with the equipment you likely already own!

Free Support Materials and Staff Training

Telelanguage can also provide free customized electronic, and printed, reference material for you to distribute to your families, patients, and customers. Unlimited staff training can be conducted via webinar or conference call to ensure efficient use of services.

Call 1-(877) 749-4258, or email sales@telelanguage.com to begin services today!

 

Telelanguage has been providing customers with the highest quality of language service since 1991. We support over 350 languages, 24x7x365 utilizing 6,000+ U.S.-based interpreters. Telelanguage currently supports over 8,000 accounts around the world – in all industries. Services include over-the-phone, on-site and video remote interpretation, as well as document translations, interpreter management and scheduling, reporting, invoicing, language assessment evaluations, and much more. Contact us for more information about language support for your organization.

COVID-19 Language Support: Learn More about No Contract Language Services

 

Empowering organizations to communicate in over 300 languages!

Call Telelanguage today at (877) 749-4258

Certified interpreters available telephonically, face-to-face, or via video remote