Best Practices for Using Telephonic Interpreters in Hospitals

Understanding the best practices for using telephonic interpreters in hospitals helps facilitate meaningful communication between health care providers and Limited-English Proficient (LEP) patients.  There are a few simple things you can do in any over-the-phone interpreting session to make your time with a professional interpreter effective and empowering for yourself and for your LEP patients. 

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The Impact of Language Services in Law Enforcement

Between 1990 and 2013, the United States has seen an 80% growth in the limited-English proficient (LEP) population–reaching 25.1 million in 2013. Linguistic diversity in the U.S. makes language services in law enforcement a critical component in overcoming language barriers that can have a negative impact on public service. Improving communication for limited-English proficient and deaf and 

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Best Practices for Communicating Through an Interpreter in Healthcare

When a language barrier arises in a healthcare setting, communication may become stressful for any professional. In situations where you need to communicate with a patient who is not proficient in English, professional medical interpreters are available to overcome language barriers. Professional interpreters in healthcare have been shown to reduce liability, aid in effective communication, 

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Health Care Interpretation: Improving the Quality of Patient Care

Health Care Interpretation promotes effective communication between limited-English proficient and Deaf and Hard of Hearing patients and health care providers. Because of the growing number of LEP patients in the United States, the demand for qualified health care interpreters has grown swiftly. In fact, the U.S. Census Bureau reports over 350 languages spoken in U.S. 

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LEP Patient Care: The Positive Impact of Certified Medical Interpreters

Improving LEP patient care is a top priority for hospitals and healthcare systems in our country. According to the U.S. Census Bureau, there are at least 350 Languages spoken in U.S. homes and 8% of the U.S. population is considered Limited-English Proficient (LEP). The increase of patients in the United States who speak foreign languages makes 

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Insurance Interpreting: Language Service Considerations for Insurance Companies

Insurance interpreting and translation services are vital to the insurance industry. Policyholders look to insurance as a safeguard, be it automotive insurance, homeowners insurance, property insurance, etc. Insurance is a highly specialized and sensitive industry…consumers need excellent communication at every touch point, from choosing the right plan to making a claim. Insurance literacy is difficult 

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ER Interpreters: Overcoming Language Barriers in Emergency Medicine

Interpreting in different healthcare settings poses unique challenges for healthcare providers and interpreters, but interpreting for Emergency Services, whether onsite, via video remote, or telephonically, may present additional challenges. Understanding these challenges and how best to utilize emergency room interpreters may reduce the risk of miscommunication, increase positive health outcomes, and decrease the stress that 

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Language Support: Customer Service Interpreters Help Businesses Thrive

How important are customer service interpreters for businesses? Think about your customer service experiences. Say you’ve just purchased an item and realized you made a mistake on your order. Or perhaps you want to buy products online and have questions. What do you do? Naturally, you contact customer service to help you with your purchase. 

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The Importance of Certification for Medical Interpretation

Utilizing interpreters with certification for medical interpretation means having the best-qualified interpreters for your healthcare organization. Medical interpreters are a key part of the medical community when communicating with Limited-English proficient patients. In any professional setting, effective communication is key, but when language barriers arise in a hospital or emergency situation, access to medically certified 

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Free Resources for Supporting Clients of Different Languages and Cultures

As a trusted language services partner nationwide, Telelanguage provides understanding and connects clients with their non-English speaking and limited-English speaking clients every day! Regardless of industry, organizations need more support to properly service the growing LEP population. In fact, One in five U.S. residents speaks a foreign language at home. We have created a few 

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