Telephonic Interpretation in Healthcare: Improving the Quality of Patient Care (Infographic)

The need for telephonic interpretation in healthcare starts when you need to communicate with a limited-English proficient patient but are not able to due to a language barrier. In this instance, connecting to a certified medical interpreter in order to communicate quickly and effectively becomes necessary. Telephonic Interpretation is an on-demand, remote interpreting service that 

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Telelanguage VRI: On-Demand Video Remote Interpreting Services

Video Remote Interpretation, or VRI, is currently the fastest-growing foreign language service in the United States. VRI is a video telecommunication service that uses devices such as web cameras or videophones to provide spoken language or sign language interpreting services.  Bridging the gap between on-site (face-to-face) interpreting and telephonic (over-the-phone) interpreting, Video Remote Interpretation Services are 

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The Importance of Language Access in Pharmacies

Pharmacies are a vital part of the healthcare industry, and they play a key role in patient health. The role of pharmacists has evolved along with the health care needs of our population, and that includes serving linguistically diverse populations. Pharmacy language access – including interpretation and translation services – is more important than ever. 

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The Link Between Medical Interpretation and Patient Safety

What is the link between medical interpretation and patient safety? Improving patient care for Limited English Proficient (LEP) patients is a top priority for hospitals and healthcare systems in the United States. Trained medical interpreters provide necessary communication between health care professionals and LEP patients that increases the quality of patient care, increases patient satisfaction, and supports 

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The Impact of Medical Interpretation Services for Health Care Facilities

Medical interpretation services are used in hospitals, doctor’s offices, health clinics, conferences, and all other health care locations where the patient or participant does not speak English or has a limited ability to communicate in English. Certified medical interpreters are trained in specific medical terminology to be able to accurately communicate medical information and facilitate communication 

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Best Practices for Using Telephonic Interpreters in Hospitals

Understanding the best practices for using telephonic interpreters in hospitals helps facilitate meaningful communication between health care providers and Limited-English Proficient (LEP) patients.  There are a few simple things you can do in any over-the-phone interpreting session to make your time with a professional interpreter effective and empowering for yourself and for your LEP patients. 

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Overcoming Language Barriers in Rural Area Hospitals

Many rural area hospitals in the United States face unique challenges that must be overcome in order to deliver the highest quality care to patients. According to the American Hospital Association, about 20% of Americans live in rural areas without easy access to primary care or specialist medical services. For example, the number of physicians 

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Patient Satisfaction in Hospital Settings: On-Site Vs. Remote Interpretation

The increase of foreign-born populations and linguistic diversity in the U.S. has led to higher numbers of limited English proficient (LEP) patients. One in five United States residents speaks a non-English language at home, and 25 million people in the U.S. speak English “less than very well.” What does this mean in a health care 

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Multilingual Patient Care: Language Solutions in Health Care

Multilingual Patient Care is more important for healthcare professionals than ever before. In fact, 1 in 5 U.S. residents speaks a language other than English at home.  When it comes to serving limited-English proficient patients, having a comprehensive language access program is key. Since 1991, Telelanguage has helped thousands of healthcare organizations to improve language 

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Handling Transitions in Care For Patients with Limited English Proficiency

Handling transitions in care for LEP patients…communication is key! Communication in health care settings is especially important when patients experience transitions in care. When patients move to another care setting or are discharged from the hospital, a thorough understanding of discharge instructions is necessary for patient compliance. But for patients with limited English proficiency, transitions 

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