Customer support is the backbone of business, and offering multilingual support has become increasingly important for businesses and organizations. Research shows that consumers prefer to do business in their native language. Multilingual support is imperative to providing positive customer experiences and earning the trust of your non-English speaking or Limited-English-proficient customers. Even for businesses that
We hear foreign languages spoken every day. The United States draws people from many countries around the world and the diversity of languages spoken in the United States (in U.S. homes) is at least 350. While some U.S. cities (like New York, Miami and Los Angeles) have higher immigrant and LEP populations, there are approximately 25.1 million Limited
Language translation San Francisco Spotlight – San Francisco is the cultural, commercial, and financial center of Northern California, and also one of the most linguistically and culturally diverse cities in the nation (ranking 12th in the United States for foreign-born population). With a welcoming attitude toward new immigration (165,000 new foreign-born residents between 2013 and
Marketplace implementation of language services is vital to health care providers and organizations nationwide. Because 1 in 4 consumers who will apply for health coverage through the new health insurance marketplaces will speak a language other than English at home, it is critical that marketplace implementation develop robust standards to ensure that these language services enable
Language translation Houston – As the third-most linguistically diverse city in the United States, language access is crucial in Houston, Texas. According to U.S. Census data, over 145 languages were spoken in Houston homes as of 2015. The city is multicultural, a major port city, Houston also has many academic institutions and very strong industries.
Texas Languages are as diverse as its citizens! 35.4% of Texas citizens are speakers of a non-English language. Texas is the second largest state in the United States by both area and population (27.5 million). Recent immigrants from other US regions and foreign countries are causing a linguistic shift in Texas. Spanish speakers account for
The need for high-quality foreign language interpretation in the United States is growing rapidly. The U.S. Census Bureau reports over 300 languages spoken in U.S. homes, and a record 64.7 million (1 in 5) United States residents over the age of 5 speak a foreign language at home. Language diversity in the United States has never been greater,
Social services interpreters serve a vital purpose in the United States, as we are more culturally and linguistically diverse than ever before. Social services organizations routinely work with Limited-English Proficient (LEP) clients, and their use of qualified interpreters and translators is necessary when language barriers arise in order for providers and staff to communicate effectively.
Since its implementation, 9-1-1 has been an invaluable link service linking the American public to emergency services. The men and women serving at 911 across the country provide a critical step for emergency response. While 911 Emergency call centers deal with high-stress situations every day, when language barriers arise, an already stressful event can become
I recently saw a post on social media from a person who was angry about the high level of limited-English proficiency in the United States. While there was no doubt this person was committed to their point of view, it got me thinking…do people, and more importantly, businesses and organizations, understand the necessity of language