Interpreters and translators have again topped best career lists of 2018, and jobs are projected to continue growing at a much higher rate than other careers. The global language services industry market size reached over 43 billion U.S. dollars in 2017, and is forecasted to rise to almost 47.5 billion by 2021. In this post, we’ll look
1 in 5 United States residents speaks a language other than English at home, and more than 25.1 million people in the U.S. are limited in their use of the English language, limited English proficient (LEP). Language barriers present unique challenges for the financial services industry and without professional language support, banks and lenders may
Why offer multilingual customer service? The United States has become increasingly diverse. Diversity in our country is at the heart of America. In fact, more than 350 languages are spoken in U.S. homes. As populations continue to shift, and we become more linguistically diverse, the need for businesses to provide effective multilingual customer service increases across
What is important when looking for a new language services provider? Is it price? Is it a particular service? Whether you’re just beginning to offer multilingual customer support or you’re ready to switch providers, it’s important to make informed decisions about a new partner. When you’re armed with the right questions, it will help you
Telelanguage connects people of different cultures and languages every day. As a global language service provider, we offer organizations a variety of language support, including phone interpretation services. Why is over-the-phone interpreting so important? Imagine needing immediate medical care, but not being able to communicate your concerns or distress. Imagine needing to provide excellent and
Insurance interpreting and translation services are vital to the insurance industry. Policyholders look to insurance as a safeguard, be it automotive insurance, homeowners insurance, property insurance, etc. Insurance is a highly specialized and sensitive industry…consumers need excellent communication at every touch point, from choosing the right plan to making a claim. Insurance literacy is difficult
How important are customer service interpreters for businesses? Think about your customer service experiences. Say you’ve just purchased an item and realized you made a mistake on your order. Or perhaps you want to buy products online and have questions. What do you do? Naturally, you contact customer service to help you with your purchase.
Customer support is the backbone of business, and offering multilingual support has become increasingly important for businesses and organizations. Research shows that consumers prefer to do business in their native language. Multilingual support is imperative to providing positive customer experiences and earning the trust of your non-English speaking or Limited-English-proficient customers. Even for businesses that