Video Remote Interpreting: Medical and Health Care Solutions

Video Remote Interpreting Medical Services: Multilingual Patient Care

Video remote interpreting advances the way health care systems communicate with limited-English and Deaf and Hard-of-Hearing patients. The fastest-growing foreign language service in the country, Video Remote Interpreting (VRI) eliminates language barriers by allowing healthcare professionals to quickly connect to an on-demand, remote interpreter over a video connection. Video remote interpreting medical services combine the high level of accuracy and personal experience gained from face-to-face communication with the simplicity and speed of telephonic interpretation.

Understanding Video Remote Interpreting Medical Services

Video remote interpreting medical services allow organizations to quickly meet the needs of limited English proficient and Deaf and Hard-of-Hearing patients, regardless of the language they speak.

Piloting New Video Remote Interpretation Services | TelelanguageFast Response for Urgent Situations: VRI allows you to provide a fast response for both spoken languages and deaf and Hard of Hearing clients/patients. When the need for communication is urgent, VRI provides interpreter response in seconds.

On-Demand Interpreting Solution: Urgent situations, or situations not planned in advance, often call for the use of remote interpreters to meet language support needs. On-demand supports means having access when you need it, and at Telelanguage, we provide on-demand access to professional interpreters 24 hours a day, 7 days per week, 365 days year.

Enhanced Accuracy: The visual support associated with Video Remote Interpreting can provide enhanced accuracy for spoken language and American Sign Language (ASL).

Cost-Effective: Video remote interpretation fills the gap between over-the-phone and on-site interpretation services. Conventional on-site interpreting typically requires at least a two-hour minimum charge and possibly mileage and travel charges. VRI services can help optimize your interpretation budget while adding the benefit of visual support. When searching for a VRI provider, be sure to ask if there are hourly minimums associated with VRI technology. Part of Telelanguage’s commitment to our clients is that we look for ways to optimize and lower your interpretation costs, so we do not charge hourly minimums or extra expenses for VRI services.

Through Telelanguage’s secure, online portal, clients have 24x7x365 access to their data – which allows healthcare organizations to stay connected to vital data that supports more effective operations.

Situations for Video Remote Interpreting

Video Remote Interpreting, or VRI, is a video telecommunication service that uses devices such as web cameras or videophones to provide sign language or spoken language interpreting services. VRI can be an excellent remote interpreting method because, like telephonic interpreting, it is an on-demand service that can be accessed quickly. Video Interpreting also allows for the highest level of accuracy (second to only to on-site interpretation) due to the extra visual support of the interpreter and being able to pick up non-verbal communication.

While telephonic interpreting is an appropriate means for many spoken language meetings, VRI allows you a remote method of interpreting for spoken languages and American Sign Language.

Video Remote Interpreting Services makes it possible to:

  • Add visual support with enhanced accuracy
  • See facial expressions of the interpreter and know they understood what was said
  • Confirm the meaning of non-verbal communication
  • Help the conversation for you, your interpreter and your non-English speaking client


Telelanguage’s VRI services may be an excellent way to improve language services while reducing interpretation budget because there are no hourly minimums (on-site interpreting typically requires minimum charges and possibly mileage/travel) or extra expenses. Conventional on-site interpreting typically requires minimum charges and possibly mileage and travel charges.

While video remote interpreting medical services may not appropriate in all situations, particularly when the patient prefers an on-site interpreter, when visual support of the interpreter is required and an interpreter is needed quickly to provide language support, VRI can increase patient satisfaction and cut down on long wait times for unplanned on-site interpretation visits.

Learn more about methods of interpretation, benefits of each, and common situations for using a particular method here.


12 Benefits of Telelanguage Video Remote Interpreting Medical Services:

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  1. Certified Medical Interpreters (100% U.S. Based)
  2. Customized Rate Plans
  3. A Cost-Effective Interpretation Solution
  4. Easy Assembly From Any Office or Field Site
  5. See Facial Expressions of Patients
  6. Ensure Personal Interaction in Healthcare for the Doctor/Staff and Patient
  7. HIPAA, HITECH and ADA Compliant Services
  8. Available On-Demand: 24/7, 365 Days a Year
  9. 99.999% Uptime Service Level Guarantee Ensures Complete Continuity and Peace of Mind
  10. Easy Access from Any iOS/Android Device (Smartphone or Tablet). Any Laptop or PC.
  11. Fully Encrypted Connections
  12. On-Going Training For Life of Account to Help Healthcare Professionals Work Effectively With LEP and Deaf and Hard-of-Hearing Patients

DOWNLOAD the Free White Paper on Harnessing the Power of Video Remote Interpretation

The Power of Telelanguage Video Remote Interpreting

In medical settings, seconds matter. VRI gives healthcare professionals the advantage of connecting with a certified medical interpreter in seconds while promoting the highest level of accuracy in interpreting. Connecting with a video remote interpreter is easy:

  • Log in to the VRI system
  • Choose the desired language
  • Begin your session with a medical interpreter


Medical Interpretation: Who We Help

  • Hospitals
  • Pharmacies
  • Tele-Health Professionals
  • Urgent Cares
  • Emergency Departments
  • Health Insurance
  • Medicare Health Plans
  • Nursing Homes
  • Private Practices
  • Clinics
  • Community Health Centers
  • Home Health Care
  • Rehabilitation Centers


Language Access in Healthcare: Health Care Interpretation Services eBook | Telelanguage

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Telelanguage Helps Clients Achieve and Maintain Compliance

  • Affordable Care Act, Section 1557 (ACA)
  • Americans with Disabilities Act (ADA)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Centers for Medicare & Medicaid Services (CMS)
  • Title VI of the Civil Rights Act of 1964 (Title VI)
  • Fraud, Waste and Abuse (FWA)
  • The Joint Commission
  • Protected Health Information (PHI)

Want to learn more about how quality language services positively impact patient care?

Download the Free  Industry Resource for Health Care Professionals – “The Healthcare Interpretation Guide: Language Access for a Better Patient Experience.” [Download the Free eBook!]


Video Remote Interpreting: The Telelanguage Advantage

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When language barriers arise in healthcare settings, you need support you can trust to protect the LEP patient experience. At Telelanguage, we provide that support with a 24/7 one-point-of-contact account management system. Over 70% of our current client base are healthcare entities. Language services ensure safety, accuracy, and efficiency when caring for patients in healthcare settings.

Telelanguage is a leading provider of language interpretation and translation services, providing our clients with the fastest connect times in the industry and the security and speed of our proprietary telephonic and VRI technology. Our 5,000+ interpreters are superior-trained, certified and ready to speak in over 300 languages. Contact us for more information or schedule a free demo.

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Telelanguage offers 5,000+ interpreters ready to speak in over 300 languages!

Call us today for a Free Demo at 888-983-5352

Certified medical interpreters are available telephonically, on-site, or via video remote!