Video Remote Interpretation Services (Complete Guide)

Complete Guide to Video Remote Interpretation Services | Telelanguage

Telelanguage Video Remote Interpretation (VRI)

Language Access Solutions: Video Remote Interpretation Services

Video remote interpretation services provide an on-demand interpreting solution that empowers organizations to communicate quickly and effectively to serve clients, patients, and customers – regardless of the language they speak.

Why is professional language support crucial for U.S. Organizations?

In the United States today, there are approximately 25.1 million Limited English Proficient individuals, and 48 million Americans report some degree of hearing loss. Access to certified interpreters through a trusted language services provider is key for organizations to be able to properly serve multicultural and Deaf and Hard of Hearing populations.


What is Video Remote Interpretation?

Video Remote Interpreting is the fasting-growing foreign language interpretation service in the country! Video remote interpretation services, or VRI, is a videotelecommunication service that uses devices such as web cameras or videophones to provide spoken language or sign language interpreting services. 

It’s one thing to interpret words; it’s another thing to know that those words were understood. Telelanguage video remote interpretation services make it possible to:

  • Bridge the gap between over-the-phone and on-site interpretation
  • Provide visual support with enhanced accuracy
  • Connect in seconds to a certified interpreter



How Organizations Benefit from Video Remote Interpretation Services

Fast Response for Urgent Situations – VRI allows you to provide a fast response for both spoken languages and deaf and Hard of Hearing clients/patients. When the need for communication is urgent, VRI provides interpreter response in seconds.

On-Demand Interpreting Solution – Urgent situations, or situations not planned in advance, often call for the use of remote interpreters to meet language support needs. On-demand supports means having access when you need it, and at Telelanguage, we provide on-demand access to professional interpreters 24 hours a day, 7 days per week, 365 days year.  

Enhanced Accuracy – The visual support associated with VRI can provide enhanced accuracy for spoken language and American Sign Language (ASL).

Cost-Effective – Video remote interpretation fills the gap between over-the-phone and on-site interpretation services. Conventional on-site interpreting typically requires at least a two-hour minimum charge and possibly mileage and travel charges. VRI services can help optimize your interpretation budget while adding the benefit of visual support. When searching for a VRI provider, be sure to ask if there are hourly minimums associated with VRI technology. Part of Telelanguage’s commitment to our clients is that we look for ways to optimize and lower your interpretation costs, so we do not charge hourly minimums or extra expenses for VRI services.


Telelanguage Clients: Who We Help 

  • Healthcare (Hospitals, Private Practices, Clinics, Telehealth, Emergency Medicine, etc)
  • Business
  • Government 
  • Social Services
  • Police / Fire / 911 Emergency Services 
  • Financial Services 
  • Insurance
  • Telecommunications (Call Centers, Help Desks)
  • Travel / Tourism / Hospitality
  • Legal / Judicial 
  • Education (K-12, Higher Education)
  • Transportation 


Language Services to Fit Your Needs

When language barriers arise, you need a language services provider that can respond quickly to the unique needs of your organization. Telelanguage Interpretation and Translation Services provide the solutions you need to communicate effectively with limited English proficient and Deaf and Hard of Hearing populations. Our on-demand interpreter services (Video Remote Interpreting Services and Telephonic Interpreting Services) are available in over 300 languages, and allow organizations of all sizes to connect to certified, U.S. based interpreters – 24/7, 365 days a year. 


In addition to on-demand language services, Telelanguage also provides On-site Interpretation Services and Translation Services to help you serve the language needs of your customers, clients, and patients.

  • Video Remote Interpretation
  • Telephonic Interpretation
  • On-Site Interpretation 
  • Document Translation of vital forms, and notifications 

Telelanguage helps organizations nationwide to increase overall satisfaction and experience, comply with government regulations and standards, and connect with multicultural populations…all while reducing interpretation costs to our clients. 


Video Remote Interpreting: Confidentiality and Compliance

Telelanguage interpreters are superior-trained, tested and industry certified. This process ensures that our clients receive the highest quality language interpretation – every time!

Confidentiality and security are critical to language access. Telelanguage provides 100% HIPAA compliant services, providing meaningful language access and compliance to meet the requirements of government regulations and standards, including:

  • Affordable Care Act, Section 1557 (ACA)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Title VI of the Civil Rights Act of 1964 (Title VI)
  • Americans with Disabilities Act (ADA)
  • Centers for Medicare & Medicaid Services (CMS)
  • Fraud, Waste and Abuse (FWA)
  • Protected Health Information (PHI)
  • The Joint Commission


Why Organizations are Switching to Telelanguage

Simple, seamless, and secure, Telelanguage’s robust Video Remote Interpretation platform connects your Limited English Speakers to certified, U.S.-based interpreters through one simple application – in seconds.

  • Customized Rate Plans
  • A Cost-Effective Interpretation Solution
  • Easy Assembly From Any Office or Field Site
  • Staff Training and Dedicated Customer Support
  • HIPAA, HITECH and ADA Compliant Services
  • Available 24/7, 365 Days a Year
  • Apple and Android Devices Compatible
  • Fully Encrypted Connections
  • Crystal Clear Sound and Video Quality
  • 99.999% Uptime Service Level Guarantee


Getting Started With Video Remote Interpretation is Easy

Download the Free Whitepaper

Download the Free Whitepaper!

Telelanguage makes the implementation of language support services easy and painless, with no hidden charges. All support materials are available for free to our clients, and we offer free cultural awareness training to aid staff in communicating effectively with patients of different cultures and languages. Support is available 24/7, 365 days a year so you never have to worry. Telelanguage has your language access and staff support needs covered.  

We will tailor a plan to meet the specific needs of your organization to improve the quality of your language services, show regulatory compliance, and increase customer satisfaction.  

Telelanguage provides a better way of communicating with limited-English proficient and deaf and hard-of-hearing patients. 

Gain a deeper understanding of Video Remote Interpretation Services. Download the Free Whitepaper to learn:

  • How, and why, video remote interpretation is used.
  • The difference between VRI and other forms of interpretation.
  • How to find a certified, professional service provider.

Download the Free White Paper Video Remote Interpretation: Harnessing the Intricacies of Human Interaction through Technology.

Try Telelanguage Language Services Free with Free Trial Minutes

Try our Services at NO Charge with Telelanguage free service trial minutes!


5,000+ Interpreters ready to communicate in over 300 languages. Since 1991, Telelanguage has helped thousands of organizations nationwide to improve language access programs through high-quality language interpretation and translation services. Join the organizations we help every day who use Telelanguage as their dedicated language services partner! 

Have questions about video remote interpretation? Telelanguage can help. Chat with us live or contact us for a free demo.


5,000+ interpreters ready to speak in over 300 languages!

Call Telelanguage today at 1-888-983-5352

Quality and expert interpretations are available on-site, telephonically, or via video remote!