Video Interpreting and Tele-Health: How it Works (SlideShare)

Video Remote Interpreting

In a world that operates primarily online, ensuring that everyone can communicate is crucial. By using a video remote interpreter, you can ensure that everyone involved in your online world can communicate to the best of their ability.

What Is Video Remote Interpreting?

Video remote interpreting is a specific kind of interpretation service that offers real-time interpretation services via video.[1]Xuanmin Luo (2021) Translation in the time of COVID-19, Asia Pacific Translation and Intercultural Studies, 8:1, 1-3. With the help of an experienced interpreter, communication between parties who are using different languages becomes immensely easier, as well as much more efficient. Interpreters can specialize in one or more spoken languages as well as sign languages, creating spaces for people of a broad range of backgrounds to communicate easily with one another.

To access a video remote interpreter, all you need to do is start your meeting and add the interpreter. Your interpreter will immediately begin providing live, real-time interpretation services as you conduct your meeting. Video remote interpreting has become especially useful in areas like telehealth, where medical professionals and patients rely on sharing correct information and need assistance in conversing.

What Is a Video Remote Interpreter?

A video remote interpreter is an experienced professional who is trained in one or more languages and operates online. Available online in a matter of moments, a video remote interpreter can efficiently assist all parties in communicating efficiently, no matter their needs.

The Benefits of Video Remote Interpreting

The Benefits of Video Remote Interpreting

  1. Ensures Effective, Efficient, and Accurate Communication

    One of the most significant reasons people choose to use video translation services is that they ensure effective, efficient, and accurate communication between parties. Remote work poses several potential difficulties that can affect communication, and the last thing you need is a language barrier that causes misunderstandings, delays, and more work for all. Through video relay interpreting, you’ll be able to easily communicate back and forth with anyone in real time during any video conference.

  1. Immediate Response

    Whether you’re working in healthcare or closing a critical international business deal, quick responses are crucial. By using a video interpreter, you can ensure that you and other parties can communicate back and forth as quickly as possible. This helps keep conversations productive and efficient, and ensures you’ll always meet your deadlines.

  1. Wider Reach

    Using a remote interpreter allows individuals, business owners, and other groups to interact with a much wider audience than they may have had access to before by opening new paths of communication. As more and more businesses move online, a variety of new opportunities are created to form potential connections and partnerships between them. With the help of a remote interpreter, any business or group looking to extend their reach can take advantage of these new opportunities.

  1. Budget Friendly

    Video remote interpretation is one of the most cost-effective ways to promote effective communication online. By cutting extra costs like salary, commuting, and travel that come along with using an in-person interpreter, a remote interpreter offers more benefits while working online for a better price. Your remote interpreter will be ready at a moment’s notice, and you’ll only pay for the time you use, eliminating overhead.

  1. Accessible

    Using a remote interpreter helps to make your organization much more accessible to a variety of people. It exposes non-English speakers to the products or services you may offer and creates a space for them to be able to communicate with you. In addition to helping break the language barrier, operating online also plays a key role in improving your accessibility, allowing almost anyone with the right tools to contact you if needed.[2]Masland, M. C., Lou, C., & Snowden, L. (2010). Use of communication technologies to cost-effectively increase the availability of interpretation services in healthcare settings. Telemedicine … Continue reading By using a video interpreter and working online, your accessibility will soar.

Which Industries Does Video Remote Interpreting Serve?

Since the digital age began—and influenced by the COVID-19 pandemic—video remote interpreting services have become popular in a variety of industries.

Healthcare (Telehealth)

Healthcare experienced one of the largest changes of all industries when the pandemic arrived, as it was forced to move a wide range of services online.[3]Rosser J. B., Jr (2020). The COVID-19 Crisis and Its Impact on the Future of Healthcare. JSLS : Journal of the Society of Laparoendoscopic Surgeons, 24(3), e2020.00039. As a result, meetings with doctors and therapists are now online and can be done from the comfort of the patient’s home. Because of the increase of online healthcare operations, the need for translation and interpretation services online has also increased greatly. Proper communication between medical professionals and patients is necessary to ensure that patients’ needs are expressed and understood properly.[4]Chichirez, C. M., & Purcărea, V. L. (2018). Interpersonal communication in healthcare. Journal of medicine and life, 11(2), 119–122.

Business

The business world is a broad set of industries currently benefiting from the implementation of video remote interpreting. With so many businesses taking operations online, video conferencing has become one of the most common forms of communication between employees, partners, and customers. Because of this, interpretation services have also become increasingly in-demand. Video remote interpretation for video conferences between business partners and customers is crucial to ensure understanding.

Education

Educational Video Interpretation

Online education has become even more important in the past few years.[5]Rapanta, C., Botturi, L., Goodyear, P. et al. (2020). Online University Teaching During and After the Covid-19 Crisis: Refocusing Teacher Presence and Learning Activity. Postdigit Sci Educ 2, … Continue reading After remote instruction became more prevalent due to pandemic shutdowns, interpretation services for students online have become a necessity for many schools. With online education, kids can sometimes feel disconnected from their class and what they’re learning. When there’s a language barrier in addition to other challenges, learning can be extremely difficult. Fortunately, using a video interpreter can help with both communication and connection.

Legal Proceedings

With a variety of court and legal proceedings now happening online, having a remote translator is essential. Legal proceedings often deal with important information that cannot be miscommunicated without consequences. Because of how crucial it is to ensure that everyone can understand and communicate properly, online legal gatherings like court trials and meetings with lawyers are situations that almost always require virtual interpreters.

Travel and Hospitality

Online travel and hospitality businesses are also frequent users of video interpretation services. They are often dealing with customers from other cultures, many of which may not speak the same language or simply aren’t fluent. Travel advisors, hotel owners, and other hospitality workers, can all benefit greatly from using video remote interpreting services to have productive conversations with their customers.

From online business conferences to telehealth meetings, remote interpretation provides real time translation via video, helping customers, medical patients, and business partners alike.

Understanding VRI and Tele-Health (SlideShare)

Learn how video interpreting and tele-health work together to provide a better experience for limited-English proficient patients in the SlideShare below.

Video Remote Interpreting and Tele-Health: How it Works – Telelanguage

Slide 2 – Why Tele-Health?
Slide 3 – Tele-Health Growth in the United States
Slide 4 – What is Video Remote Interpreting?
Slide 5-6 – About Telelanguage
Slide 7 – Dedicated Team
Slide 8 – Healthcare is Our Focus
Slide 9 – VRI Setup and Connect
Slide 10 – VRI Call
Slide 11 – Interpreter Selection
Slide 12 – Professional Affiliations
Slide 13 – Interpreter Training and Certifications
Slide 14 – Protecting Your Privacy – HIPAA/Hitech Compliance
Slide 15 – Free Support Materials
Slide 16 – Reporting
Slide 17 – The Telelanguage Difference

New Industry Resource Explains the Benefits of Video Remote Interpretation

Download the Free White Paper

Telelanguage offers a free service trial program for healthcare organizations where you can test our services before entering into an agreement. Our call volume discount plans are considered to be the best in the industry and are only available to our Healthcare clients. Our contract renewal policy guarantees no rate increases. All interpreter reference materials such as language posters, dialing instructions, tips on effective communication with LEP including dual handset phones are all provided for free.

If you’re ready to move to a better way of communicating with non-English speaking patients, contact us today!

Download the Free eBook: Healthcare Interpreting: A Guide to Language Access in for a Better Patient Experience

*Editor’s Note: This article was originally published on Aug 3, 2018 and has been updated April 11, 2022.

References

References
1 Xuanmin Luo (2021) Translation in the time of COVID-19, Asia Pacific Translation and Intercultural Studies, 8:1, 1-3.
2 Masland, M. C., Lou, C., & Snowden, L. (2010). Use of communication technologies to cost-effectively increase the availability of interpretation services in healthcare settings. Telemedicine journal and e-health : the official journal of the American Telemedicine Association, 16(6), 739–745.
3 Rosser J. B., Jr (2020). The COVID-19 Crisis and Its Impact on the Future of Healthcare. JSLS : Journal of the Society of Laparoendoscopic Surgeons, 24(3), e2020.00039.
4 Chichirez, C. M., & Purcărea, V. L. (2018). Interpersonal communication in healthcare. Journal of medicine and life, 11(2), 119–122.
5 Rapanta, C., Botturi, L., Goodyear, P. et al. (2020). Online University Teaching During and After the Covid-19 Crisis: Refocusing Teacher Presence and Learning Activity. Postdigit Sci Educ 2, 923–945.

About Hayley Emmons

Director of Contracting Hayley has been with Telelanguage since 2016. She implements language services from contract negotiations through account set-up. Hayley oversees proposal development, business development, and contract management. In addition, Hayley develops content and graphics for Telelanguage's various web and marketing platforms.