Telelanguage Over-the-Phone Interpreter Services (Infographic)

Over-the-Phone Interpreter Services Infographic | Telelanguage

Telephonic Interpretation Services | TelelanguageTelelanguage has been a leading provider of over-the-phone interpreter services since 1991. When you need to resolve language barriers quickly and accurately, Telelanguage offers on-demand interpreter services with language service plans to fit the specific needs of organizations – regardless of size.

As population trends continue to shift and our country becomes more culturally and linguistically diverse, the need for organizations to respond quickly to resolve language barriers is critical. Over-the-Phone interpretation offers a fast response that makes it possible to communicate effectively with limited-English proficient and non-English speaking customers, patients and consumers. 


The Importance of Over-the-Phone Interpreter Services?

In today’s fast-paced world, over-the-phone interpretation is increasingly important. According to research on global communication preferences, calling is the preferred method of communication for 58% of consumers, and 51% of people surveyed reported that they would never use a company again after a negative customer service experience.

When you think of interpreters, you may imagine a face-to-face meeting where the interpreter is present for an appointment or conference. Just as on-site interpreters are a tremendous asset to most industries, so are over-the-phone interpreters. They’re the right hand of several business and emergency industries, including healthcare, insurance, government, and call centers (to name a few).

The diversity of today’s languages shouldn’t slow down communication. With Telelanguage over-the-phone interpretation services, superior support in 300+ languages is just seconds away.


Telelanguage Over-the-Phone Interpreter Services (Infographic)

Telelanguage Over-the-Phone Interpreters Services (Infographic)

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Why Choose Over-the-Phone Interpreter Services?

Certified and Skilled Interpreters: You can trust that the voice on the other end of the line has elected to partake in several years and additional hours of schooling and training to provide the quality service you or your business needs. Interpreters work hard to make sure they’re credentials and certifications are current. This is an added security to clients when they know the interpreter has taken extra steps to strengthen their skills to provide the quality service you need.

Fast Connections: In emergency situations, connection speed is important for ensuring that a 9-1-1, police, and fire or medical team will be able to respond quickly. Over-the-phone interpreters are available around the clock, every day of the year to take critical inbound calls.  Fast connections are also important for travelers or clients that have businesses in foreign countries. When you’re at an airport or asking for directions, quick connections to a live interpreter for help will dissolve a potentially stressful situation.

Can be accessed globally: Over-the-phone interpreters can be connected to businesses or clients wherever you need them. No matter where you are in the world, you’ll always have access to an interpreter for assistance with appointments or meetings.

Quality language support: Over-the-phone interpreter services provide a wealth of languages. Telelanguage offers hundreds of different languages, making provider options easier to choose from. The quality of the interpretations is vital. Telelanguage has over 28 years of experience and is trusted by thousands of organizations nationwide. Our interpreters are superior-trained and certified in industry-specific terminology to ensure accuracy and quality.


Why Organization are Switching to Telelanguage

Telelanguage is a leading provider of language interpretation and translation services, offering effective, reliable, solutions, dedicated customer support, and performance improvement services have allowed us to provide our clients with the highest language services since 1991. Leading the way in cutting-edge technology, advanced features, and real-time data access is the difference it takes in the fast-paced world of language services.


Advanced Features in Telephone Interpreting Services:

  • Automated interpreter connect
  • Customized and language-dependent rate plans
  • Full-time, dedicated customer support
  • Online and on-location training
  • Filter-based qualification interpreter connect
  • Detailed customized usage reports and client newsletters
  • Performance improvement consulting/service reviews
  • Responsive and helpful client services team
  • Online tracking system and account management


Healthcare Organizations: Medically trained interpreters, HIPAA compliant services, lower cost.

State and Federal Agencies: Confidentiality compliance, greater flexibility, responsive support.

Insurance and Legal Services: Strict confidentiality compliance, interpreters trained in specific terminology.

Public Utility, Police and 911: Quick interpreter connect to all languages, flexible rate plans and volume discounts.

Call Centers and Help Desks: Lower cost, advanced features, improved services delivery, and skill-based interpreter connect features.


Connecting Humanity Through Technology

Connecting Humanity Through Technology

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Telelanguage has been developing a proprietary technological platform for over two decades for our over-the-phone interpretation services. This technology creates the foundation for connecting interpreters, monitoring quality, tracking data and finding more efficient ways to cut the cost of over-the-phone interpreter services to our clients.

“We feel that our technology really sets us apart in a very competitive market,” states Lyndon Beckner, Director of Operations for Telelanguage. “We own all of our own equipment and employ all of our own programmers, engineers, and coding specialists. Our ability to instantly access every function of our platform allows us incredible flexibility, as well as security…Technology brings great opportunity and responsibility, and it’s our job to make our services seamlessly connect to our clients’ needs. Our goal is that our clients can depend on us, but THEIR clients never realize we’re a separate entity.”

Download the Free White Paper, “Connecting Humanity Through Technology: The Importance of Offering Language Services as an Organization”

There are currently more than 350 languages spoken in U.S. homes, and over 8% of the United States population is limited in their use of the English language. Is your organization able to serve them? Superior language support is seconds away.

Telelanguage has been a leader in the language service industry since 1991. Our commitment to customer service, technological advancements, and quality assurance is the reason why 98% of our current clients would recommend us – and why dozens of new customers switch to us every week. To prove ourselves, we offer free trial minutes with no obligation or contract to sign. With more languages than any other provider – and the quickest connect times in the industry – you’ll see why we continue to be a leader in our industry.


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5,000+ interpreters ready to speak in over 300 languages!

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Quality interpretation services are available over-the-phone, on-site, or via video remote!