Roadside Assistance helps drivers feel more secure when they travel. Companies offering roadside assistance services provide important services to ensure safety for drivers and their passengers in a variety of situations, such as towing, jump start, gas delivery, flat-tire changes, lockouts, and sending emergency services if a driver is in danger.
When something goes wrong on the road, these situations can induce stress for anyone…
But what happens when the driver doesn’t speak English?
Gaps in communication are particularly stressful for the 8% of United States residents that are limited in their use of English, and even more so when they’re in need of help.
It’s no coincidence that interpreters and translators were ranked #6 on this year’s 12 Best Jobs That Help People by U.S. News and World Report. Just as roadside assistance entities bring comfort and peace of mind to their customers, roadside assistance interpretation services offer quick access to professional interpreters that gives organizations peace of mind that they can provide their customers with the language support they need in any situation.
Why Offer Roadside Assitance Interpretation Services?
In 2016, U.S. drivers made 186 billion driving trips, spent 70 billion hours driving, and drove 2.62 trillion miles.
Language barriers are not uncommon. The United States is more linguistically diverse than ever. In the United States today, more than 350 languages are spoken in U.S. homes. For roadside assistance call center agents who are responsible for providing customer service, the ability to overcome language barriers is key to providing a positive customer service experience when serving multicultural customers.
Roadside Assistance Entities that Benefit from Language Services
- Independent Roadside Assistance Companies
- Insurance Companies Offering Roadside Assitance
- Car Manufacturers Offering Roadside Assistance
According to the AAA Foundation for Traffic Safety, 88.3% of all U.S. residents ages 16 and older reported that they drove at least occasionally. Roadside assistance interpretation services help companies serving diverse populations to get the language support they need.
Roadside Assistance Interpretation Services: 4 Benefits for Your Call Center
When language barriers arise, telephonic interpreting provides a fast and convenient response to help your call center improve multilingual customer service.
Reduce Call Times/Wait Times: One important benchmark for call centers is call times. An agent presented with a language barrier will be able to reduce call times by connecting quickly with a professional interpreter. Your customers don’t want to wait on hold. Telephonic interpreting will significantly reduce call times and improve call center efficiency by connecting customers, in seconds, to resolve their issues.
Increased Customer Satisfaction: According to research by NewVoiceMedia, 58% of consumers say calling is their preferred method of communication and 51% report that they would never use a company again after a negative customer service experience. Call centers that are able to connect non-English speaking customers to professional interpreters benefit from more satisfied customers.
Reduced Call Center Costs: U.S. companies lose more than $62 billion per year due to poor customer service. Utilizing telephonic interpreting for call centers to support multicultural customers is an excellent way to ensure that a business isn’t losing out. While hiring bilingual call center agents may be important for some languages, telephonic interpreting can greatly reduce costs for lesser spoken languages by giving you on-demand access to language interpreters when you need them.
Builds Trust with Your Customers: Providing quality language services not only allows you to connect with more of your potential customers, but it also builds trust and loyalty with current customers. According to a 2016 report by Common Sense Advisory, 74% of consumers are more likely to repurchase if after-sales care is offered in their language.
Serving Multicultural Consumers
The need for language services starts when a language barrier is present. 1 in 5 U.S. residents speaks a language other than English at home. Immigrants to the United States come from many different language backgrounds and may be in various stages of English proficiency. Is your call center able to serve them?
While Spanish is the most common non-English language spoken in the United States, according to the 2016 American Community Survey, these are the languages spoken in U.S. homes with over 1 million speakers:
- Spanish – 40.5 million
- Chinese (including Mandarin and Cantonese) – 3.4 million
- Tagalog (including Filipino) – 1.7 million
- Vietnamese – 1.5 million
- Arabic – 1.2 million
- French – 1.2 million
- Korean – 1.1 million
While many call center services provide limited language options, such as Spanish, the options are often not representative of many languages spoken in the services area. If your organization lacks the language skills it needs to serve these customers, you may be losing out on connecting with more potential customers.
Telelanguage’s network of over 5,000 interpreters provides superior language support in 300 languages, available 27 hours a day, 7 days a week, 365 days a year. With the quickest connect times in the industry, access to professional interpreters is only seconds away.
On-Demand Interpreting Solutions for Roadside Assitance Companies
Here are a few ways Telephonic Interpretation helps your call center:
- Enhance customer satisfaction
- Reduces miscommunication errors
- Reduces response time for emergency services
- Most cost-effective interpretation solution
- Improves efficiency
- Increases call center productivity
Telelanguage offers free trial services programs with no obligation or contract to sign. Try Our Services at NO Charge!
Telelanguage telephonic interpretation services ensure that you can communicate in any situation with access to professional, certified interpreters in over 300 languages, available 24/7, 365 days a year.
Learn More about the importance of offering language services as an organization. Download the Free Whitepaper!
Video Remote Interpretation
While telephonic interpreting provides interpreting services over-the-phone, Video Remote Interpretation (VRI) provides the same on-demand peace of mind for video calls. VRI connects you to live video interpreters in seconds, with easy access from any laptop, PC, tablet or smartphone.
VRI makes it possible to:
- Add visual support to the interpretation experience with enhanced accuracy
- See facial expressions of the interpreter and know they understood what was said, and
- Confirm the meaning of non-verbal communication
Our proprietary technology has helped us to provide communication and understanding for the last 29 years, and the benefits of video remote interpreting help us continue to serve our clients with the highest level of language services for their limited-English and Deaf and Hard-of-Hearing customers.
Learn More about the benefits of VRI for organizations. Download the Free White Paper!
Have a meeting planned in advance at your physical location? Telelanguage provides on-site interpreters that can be at your location to help you communicate with non-English speaking customers for lengthy or complex meetings where visual support of the interpreter is necessary.
According to a Common Sense Advisory report, 80% of people surveyed with limited-English proficiency prefer to buy from websites presented in their native language, and 55% of those surveyed buy only at websites where information is presented in their language.
Professional translation services help you connect with and reach multicultural customers. Here are a few of the most commonly translated documents for companies offering roadside assistance services:
- Service Agreements
- User Manuals
- Marketing Tools
- Written Correspondence
- Vital Documents
- Informational Pamphlets
Telelanguage has the capacity to translate documents in over 150 languages, and visa versa. Our translators are experienced subject-matter experts to ensure high-quality translations – every time!
Why Companies Are Switching to Telelanguage
- Quick interpreter connect to all languages
- Flexible rate plans
- Volume discounts
- Lower cost
- Advanced features
- Improved services delivery
- Skill-based interpreter connect features
- Confidentiality compliance
- Medically trained interpreters
Telelanguage has been helping businesses to improve their multilingual customer service since 1991. On-demand language support is available 24/7, 365 days a year, and with 5,000+ interpreters ready to speak in over 300 languages, you can serve the language needs of your customers…no matter what language they speak.
Our goal is to help our clients provide the highest quality multilingual customer service. Telelanguage knows that when language barriers arise, excellent customer support is key. That’s why we offer full-time, dedicated customer support.
When faced with a language barrier, rest assured that Telelanguage has you covered.
Have questions about roadside assistance interpretation services? Contact us for more information or to request a free quote. Thinking about switching to a more reliable language service provider? Telelanguage offers incentives and assistance in switching to Telelanguage.
5,000+ interpreters ready to speak in over 300 languages!
Call us today at 1-888-983-5352!
Quality and expert interpretations are available telephonically, on-site, or via video remote!