Providing Effective Communication for Deaf and Hard of Hearing Patients: ASL Video Interpreters

Providing Effective Communication for Deaf and Hard of Hearing Patients: ASL Video Interpreters | Telelanguage

Language services aid health care professionals in providing effective care for Deaf and Hard of Hearing patients. Miscommunication between a provider and a patient can lead to negative patient outcomes and patient safety events. Language barriers increase the chances of miscommunication errors that can lead to patient harm, and in order to ensure effective communication for Deaf and Hard of Hearing patients, federal nondiscrimination laws require the use of qualified American Sign Language interpreters. The Coronavirus pandemic and Public Health Emergency (PHE) have shed light on the importance of new interpretation technologies, like Video Remote Interpretation (VRI) as patients requiring ASL language services have faced barriers to receiving appropriate medical care during the public health crisis which has created a need for new social distancing safety measures. 

2020 saw record numbers of health care facilities turn to Video Remote Interpretation to provide safe, timely, and cost-effective language services to ensure effective language access solutions for Deaf and Hard of Hearing patient and Limited English Proficient (LEP) patients. If your health care organization is new to using medical interpreters via video remote interpretation, VRI securely connects you to professional American Sign Language interpreters for Deaf and Hard of Hearing patients, including Medicare beneficiaries


Video Remote Interpreting: Providing Safe and Effective Care for Deaf and Hard of Hearing Patients 

Piloting New Video Remote Interpretation Services | TelelanguageAs face coverings become a regular part of our everyday lives amidst the COVID-19 pandemic, and the need for social distancing has grown, Deaf and Hard of Hearing individuals have experienced greater barriers to accessing appropriate care. Video Remote Interpreting provides the language access solution needed by health care facilities around the country to provide linguistically appropriate patient care for the Deaf and Hard of Hearing community.      

Video Remote Interpreting, or VRI, is the fastest-growing foreign language service in the country. An on-demand interpretation solution, VRI bridges the gap between telephonic interpreting and on-site interpreting and is the only remote interpreting service that provides the visual contact with the interpreter required for communication in American Sign Language.    

Video Remote Interpreting Advantages:

  1. The visual support associated with VRI offers enhanced accuracy.
  2. Cost-effective. There are no minimum hours or mileage reimbursement needed to gain access to the interpreter.
  3. On-demand access to American Sign Language (ASL) interpreters reduces wait times while respecting the need of providers and patients to engage in social distancing.   
  4. VRI is suitable for both spoken languages and American Sign Language (ASL).
  5. VRI maintains a personal (face-to-face) connection in interpreting and offers visual (non-verbal) cues to support the conversation.
  6. No special hardware required. Telelanguage VRI offers easy access from any iOS/Android Device (Smartphones, Tablets, Laptops, or PC).

During medical emergencies, and certainly, during the current public health emergency (PHE), it’s crucial to be able to provide Deaf and Hard of Hearing patients with timely and effective care, and that means on-demand access to medically certified American Sign Language Interpreters. Video Remote Interpretation helps reduce wait times for an interpreter and can eliminate the added cost of hourly minimums and travel associated with On-Site Interpretation while providing the safety of a socially distanced medical appointment. Telelanguage ASL video interpreters are available 24/7, 365 days a year, and can be available in seconds to communicate with your health care staff and Deaf and Hard of Hearing patients. 


How Telelanguage Can Help

Telelanguage offers healthcare clients HIPAA, HITECH, and ADA Compliant Services, supporting 300+ spoken languages and American Sign Language.

Having dependable access to language services allows healthcare professionals to provide better service, and shows the community you serve that you are committed to patient-centered care. It will also save time so you and your staff can be more productive when communicating through an interpreter with limited-English proficient patients or Deaf and Hard of Hearing patients.

Want to learn more about how to improve patient communication and satisfaction with language services? Our free VRI whitepaper, Video Remote Interpretation: Face-to-Face Intricacies Over a Remote Platform helps organization understand: 


  • How, and why, video remote interpretation is used.
  • The difference between VRI and other forms of interpretation.
  • How to find a certified, professional service provider.

DOWNLOAD the Free Whitepaper!


Health Care Systems Using Telelanguage VRI Interpreting Services

  • Hospitals
  • Pharmacies
  • Telehealth
  • Urgent Care
  • Emergency Departments
  • Health Insurance
  • Medicare Health Plans
  • Nursing Homes
  • Private Practices
  • Clinics
  • Community Health Centers
  • Home Health Care
  • Rehabilitation Centers
  • Contact Tracing


Why Organizations are Switching to Telelanguage

  • Medically trained and certified interpreters
  • HIPAA Compliant Services
  • Lower Cost
  • Free Service Trial Programs
  • Proprietary Technology
  • Quick interpreter connect to over 300 spoken languages and American Sign Language


Telelanguage Helps Clients Achieve and Maintain Compliance

  • Affordable Care Act, Section 1557 (ACA)
  • Americans with Disabilities Act (ADA)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Centers for Medicare & Medicaid Services (CMS)
  • Title VI of the Civil Rights Act of 1964 (Title VI)
  • Fraud, Waste and Abuse (FWA)
  • The Joint Commission
  • Protected Health Information (PHI)


Language Access in Healthcare: Health Care Interpretation Services eBook | Telelanguage

Download Your Free Copy!

When dealing with patient information, data privacy is an important concern. Telelanguage helps private practices of all sizes comply with government regulations and standards, increase patient satisfaction, and connect with multicultural populations. Whether you’re new to offering language access or you find you have an increased need for Telehealth language services, Telelanguage can help.

 At Telelanguage, over 70% of our current clients are health care entities. We work with health care organizations to improve your language support services while reducing your interpretation costs, and increasing patient satisfaction. Every facility has unique requirements, and we tailor our service to your exact needs. We are committed to providing the best language services in the health care industry so your team can deliver safe and effective patient care for the Deaf and Hard of Hearing community and the Limited English Proficient community.

 Learn More About Language Access in Healthcare. Download the Free eBook! 


In light of the COVID-19 crisis, Telelanguage is offering all new accounts our language interpretation and translation services with no contract required.

Communication is vital, especially in urgent situations. Being able to provide service and care to Limited-English Speaking, and Deaf or Hard of Hearing individuals ensures you’re supporting your missions at the highest levels. Telelanguage is committed to providing you with the highest quality language services, with fast connections to certified interpreters. You will pay ONLY for the minutes you use, and there are no minimum requirements. Call 1-(877) 576-0136, or email [email protected] to begin services today!

Telelanguage has been a leading provider of health care interpretation and translation services language services since 1991. As a trusted name language services, we believe that all health care organizations should have affordable access to the best-qualified language support. Looking for a more reliable language service provider to help you meet patient needs? Telelanguage can help! Contact us today to ask us about our Free Service Trial Programs or request a free quote.


COVID-19 Support: Learn About No Contract Required Language Services


Medical interpretation in 300+ spoken languages and American Sign Language!

Call us today at 888-983-5352

Certified medical interpreters available telephonically, face to face, or via video remote!