Free Support Materials for Communicating with Non-English Speakers

When language barriers arise, it can be stressful for staff, as well as for your non-English speaking clients and patients. 61.6 million United States residents speak a language other than English at home. Can you serve them? Regardless of industry, chances are, you’ll need professional assistance communicating with non-English speakers. A trusted name in language 

Continue Reading

Video Remote Interpreting in Education Settings

As schools across the country continue with distance learning, Video Remote Interpreting in Education settings proves to be a valuable interpretation service to support the needs of LEP, ELL, Deaf, and Hard-of-Hearing students, families, and communities. The number of students, parents, and caregivers in need of language support grows as the United States continues to 

Continue Reading

Medical Interpreters and VRI: Overcoming Language Barriers in Health Care with Video Remote Interpreting

Communication in health care settings is vital. 9% of the United States population is at risk for an adverse patient safety event as the result of a language discrepancy. When a patient’s primary language isn’t English, on-demand language support, such as VRI or over-the-phone interpreting services, makes it possible to communicate quickly and effectively, regardless 

Continue Reading

Language Services for Higher Education: Colleges and Universities

In the 2016-17 School Year, the U.S. hosted 1.1. million of the 4.6 million international students enrolled in higher education institutions. For international students and English Language Learning (ELL) students, language interpretation in education settings is not only beneficial but a necessity as language diversity continues to grow in the United States, as more international 

Continue Reading

Retail Language Services: Improving Multicultural Customer Experience

The retail services industry provides competition that fosters strong business operations and spurs innovations to increase efficiency and reliability and values customer experience. Customer support is the backbone of retail, and offering retail language services (professional interpretation and translation) has become increasingly important for moving retail businesses forward. Take grocery stores for example. Grocery store 

Continue Reading

Changing Trends in Language Interpretation Services

Why are language interpretation services crucial for organizations? Currently, 8% of the United States population is limited English proficient (LEP). That number is expected to grow, as immigration is projected to account for 88% of the United States population increase through 2065. Language diversity has continued to grow in the United States, with more than 

Continue Reading

Language Services for Police Departments: Why Police Interpreters are Essential for Public Safety

1 in 5 United States residents speaks a language other than English at home, and 8% of our country’s population is limited in their use of English. Language services for police departments a critical component in overcoming language barriers that can have a negative impact on public service. Improving communication for limited-English proficient, Deaf, and 

Continue Reading

Reducing COVID-19 Health Disparities for Spanish Speakers in the U.S.

As of June 22nd, there were at least 2,275,645 cases of coronavirus in the United States, according to the Centers for Disease Control and Prevention. At least 119,923 people have died in the country after contracting the virus. Hispanics and Latinos make up 18.3% of the United States population, but according to recent reports, they 

Continue Reading

COVID-19 Language Services for Hospitals: Understanding Remote Interpreting Solutions

For many hospitals and healthcare systems, On-Site Interpretation has been the primary method of interpretation for limited English proficient patients. In 2019, many organizations supplemented on-site interpretation with video remote interpretation. During the COVID-19 pandemic use of video remote interpretation (VRI) has skyrocketed as hospitals turn to remote interpreting methods for public health and patient safety.  

Continue Reading

Planning Language Access for US School Districts

United States public schools reflect the cultural and linguistic diversity of our country. In Fall of 2015, the percentage of public school students in the United States who were ELLs was 9.5% (4.8 million students). The number of refugee children, as a percentage of all refugees resettling to the U.S., has also increased over the 10 years, and 

Continue Reading