Quick Guide to Language Services in Banking (Infographic)

There are more than 350 languages are spoken in U.S. homes today. Language services in banking have become a vital part of reaching and retaining multicultural consumers in the competitive industries of banking and financial services.  Fortunately, the flexibility and state-of-the-art technology of language services in banking make it easier than ever for financial institutions to provide diverse 

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What is VRI? The Fastest Growing Foreign Language Service in the United States

The integration of state-of-the-art technology and interpreting services continues to be an important part providing language support that is easy and timely to access. As we become more culturally and linguistically diverse, the ability to access remote interpreters, telephonically, and via video remote interpretation (VRI), enables organizations to work efficiently, cost-effectively, and with greater flexibility 

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How Banks Can Reach Multicultural Consumers in the Financial Marketplace

1 in 5 United States residents speaks a language other than English at home, and more than 25.1 million people in the U.S. are limited in their use of the English language, limited English proficient (LEP). Language barriers present unique challenges for the financial services industry and without professional language support, banks and lenders may 

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Patient Satisfaction in Hospital Settings: On-Site Vs. Remote Interpretation

The increase of foreign-born populations and linguistic diversity in the U.S. has led to higher numbers of limited English proficient (LEP) patients. One in five United States residents speaks a non-English language at home, and 25 million people in the U.S. speak English “less than very well.” What does this mean in a health care 

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The Impact of Language Services in Law Enforcement

Between 1990 and 2013, the United States has seen an 80% growth in the limited-English proficient (LEP) population–reaching 25.1 million in 2013. Linguistic diversity in the U.S. makes language services in law enforcement a critical component in overcoming language barriers that can have a negative impact on public service. Improving communication for limited-English proficient and deaf and 

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Multilingual Customer Service: What Every Business Should Know

Why offer multilingual customer service? The United States has become increasingly diverse. Diversity in our country is at the heart of America. In fact, more than 350 languages are spoken in U.S. homes. As populations continue to shift, and we become more linguistically diverse, the need for businesses to provide effective multilingual customer service increases across 

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Multilingual Patient Care: Language Solutions in Health Care

Multilingual Patient Care is more important for healthcare professionals than ever before. In fact, 1 in 5 U.S. residents speaks a language other than English at home.  When it comes to serving limited-English proficient patients, having a comprehensive language access program is key. Since 1991, Telelanguage has helped thousands of healthcare organizations to improve language 

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Language Support for Banking and Financial Institutions

As the economic world grows smaller, and global business grows larger, different cultures and languages are intersecting at an ever-increasing pace, and language support for banking and financial institutions is vital to this industry in a competitive market. In our increasingly digital and fast-paced world, customers expect quick, easy, and reliable services from financial institutions, 

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Utilizing Video Remote Interpreting with Deaf and Hard Of Hearing Individuals

Approximately 48 million Americans report some degree of hearing loss. In order to ensure effective communication with deaf and hard of hearing populations, federal laws may require the use of qualified interpreting services to help your organization communicate in American Sign Language. If a situation calls for an immediate response or on-site interpreting services are not immediately 

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Handling Transitions in Care For Patients with Limited English Proficiency

Handling transitions in care for LEP patients…communication is key! Communication in health care settings is especially important when patients experience transitions in care. When patients move to another care setting or are discharged from the hospital, a thorough understanding of discharge instructions is necessary for patient compliance. But for patients with limited English proficiency, transitions 

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