1 in 5 United States residents speaks a language other than English at home, and 8% of our country’s population is limited in their use of English. Language services for police departments a critical component in overcoming language barriers that can have a negative impact on public service. Improving communication for limited-English proficient, Deaf, and Hard of Hearing individuals leads to improved outcomes in public safety and helps law enforcement agencies build stronger relationships and cultivate a positive public image.
Police agencies that receive any federal assistance must take reasonable steps to ensure that their services are meaningfully accessible to those who do not speak English well. Not to do so could constitute national origin discrimination.
Providing necessary language support, including written translation and language services for police departments, enhances communication and ensures compliance while build trust within the community.
Gain a deeper understanding of how language access impacts law enforcement. First, we’ll take a look at how ineffective communication with limited-English speakers negatively impacts public services, and then we’ll look at the positive impact of quality language services for police departments.
The Impact of Poor Communication on Police Departments
1.) Poor communication can result in public scrutiny and loss of public trust.
2.) May Violate federal laws, including Title VI of the Civil Rights Act of 1964
2.) Miscommunication errors strain time and limited resources.
3.) Delays in services and miscommunication errors lead to unnecessary visits and calls that impact the productivity and efficiency of law enforcement and staff.
4.) Negatively impacts the reputation of the police department, causing decreased involvement of immigrant, refugee, and LEP communities in need of law enforcement services.
5.) Has a negative impact on public safety and emergency response.
Language services for police departments are vital for public safety and the protection of legal rights.
7 Ways Language Support Positively Impacts Police Departments
1.) Maximizing resources and cuts down on time and resources spent dealing with miscommunication errors.
2.) Achieve and enhance government compliance and regulatory compliance with relevant legislation, such as Title VI of the Civil Rights Act of 1964 (Title VI), Americans with Disabilities Act of 1990 (ADA), The Joint Commission, Homeland Security, and Natural Disaster and Border Contingencies.
3.) Increases the efficiency and productivity of police departments
4.) Aids in a positive response to issues concerning public safety
5.) Promotes community integration in immigrant, refugee, and LEP communities
6.) Increases staff adoption and reduces staff frustration
7.) Enables law enforcement agencies to build a higher level of trust in the community
Working with Professional Police Interpreters
The work of our police agencies is vital for public safety, and it’s imperative when utilizing language services for police departments that only qualified and fully vetted interpreters undertake police assignments, regardless of whether it’s face-to-face, telephonic, or via video remote. Professional interpreters working with police departments have experience in interpreting in this environment and are trained in specific terminology. If a qualified interpreter is not used, and the interpreting is not conducted to a satisfactory standard, it could result in a communication breakdown, violation of rights, and the breakdown of cases.
Professional police interpreters have the proper experience and training to manage situations so that the police or law enforcement agency can obtain information accurately while protecting the rights of non-English speakers, the Deaf, and the Hard of Hearing.
Language Services for Police Departments: How Telelanguage Can Help
When language barriers arise in law enforcement settings, you need a language services provider that can respond quickly and appropriately to serve the needs of your community. Telelanguage Interpretation and Translation Services provide the solutions you need to improve communication with non-English speakers at every touchpoint while maintaining and enhancing compliance with the law and government regulations. Certified interpreters are available 24/7, 365 days a year. Telelanguage offers comprehensive Language Services in support of local, national, or global requirements that support the missions of military, law enforcement, homeland, and national security organizations among others.
Complete Language Access Solutions to Fit Your Needs:
Why Police Departments are Switching to Telelanguage
- Nationally Certified Interpreters
- Confidentiality Compliance
- Greater Flexibility and Call Volume Discounts
- Responsive Support
- Quick Interpreter Connect to 300+ Languages
- 100% U.S. Based Workforce
Compliance, confidentiality, and security of information are critical to language services for police departments. Telelanguage understands the needs of law enforcement. We balance the highest levels of service, with competitive rates, leading-edge interpretation technology, and the most secure data and interpretation standards in the industry. Our extensive certification and training programs focus on cultural sensitivity to include topics such as cultural mediation, cultural competence, cultural practices, bias and discrimination, and educating clients and colleagues about culture and interpreting.
Getting Started is Easy
Telelanguage makes implementation of language support services easy for your agency and for your staff. All auxiliary and support materials are available for free, and we offer free cultural awareness training to aid staff in communicating effectively with people of different cultures and languages. Support is available 24/7, 365 days a year so you never have to worry. Telelanguage has your language access and support needs covered. We will tailor a plan to meet the specific needs of your agency to improve the quality of your language services.
COVID-19 Language Support: No Contract Required Language Services
In light of the COVID-19 crisis, Telelanguage is offering all new contracts our language interpretation and translation services with no contract required.
Since 1991, Telelanguage has helped government agencies and public services organizations at the level of Federal, State, County, and Municipality to improve language access programs through high-quality language interpretation and translation services. We support over 350 languages, 24x7x365 utilizing 6,000+ U.S.-based interpreters. Telelanguage currently supports over 8,000 accounts around the world – in all industries. Services include over-the-phone, on-site and video remote interpretation, as well as document translations, interpreter management and scheduling, reporting, invoicing, language assessment evaluations, and much more. Contact us for more information about language support for your organization.
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Call Telelanguage today at 888-983-5352
Professional interpreter services available telephonically, face to face, or via video remote!