A Complete Guide to Telephonic Interpretation Services

Complete Guide to Telephonic Interpretation Services | Telelanguage

customer-service-interpreters-by-phoneTelelanguage has been a leading provider of telephonic interpretation services for more than 28 years, providing clients with comprehensive and reliable language services plans to fit their specific needs. Why are telephonic interpretation services so important? As population trends continue to shift and language diversity in the United States continues to rise, the need for organizations to respond quickly to resolve language barriers grows as well. Telephonic interpretation services offer a fast response that makes it possible to communicate effectively with limited-English proficient and non-English speaking populations. Whether your organization is expanding to offer language services or you’re thinking about switching, it’s important to consider the value of over-the-phone interpreting services.


Why Choose Telephonic Interpretation Services?

In today’s fast-paced world, the work of telephonic interpreters is increasingly important. When you think of interpreters, you may imagine a face-to-face meeting where the interpreter is present for an appointment or conference. Just as on-site interpreters are a tremendous asset to most industries, so are telephonic interpreters. They’re the right hand of several business and emergency industries, including healthcare, insurance, government, and 9-1-1 call center services (to name a few). Here are some reasons to consider telephonic interpretation services:


Certified and Skilled Interpreters: You can trust that the voice on the other end of the line has elected to partake in several years and additional hours of schooling and training to provide the quality service you or your business needs. Interpreters work hard to make sure they’re credentials and certifications are current. This is an added security to clients when they know the interpreter has taken extra steps to strengthen their skills to provide the quality service you need.

Fast Connections: In emergency situations, connection speed is important for ensuring that a 9-1-1, police and fire or medical team will be able to respond quickly. Telephonic interpreters are available around the clock, every day of the year to take critical inbound calls.  Fast connections are also important for travelers or clients that have businesses in foreign countries. When you’re at an airport or asking for directions, quick connections to a live interpreter for help will dissolve a potentially stressful situation.

Can be accessed globally: Calling a telephonic interpreter means they can be connected to businesses or clients wherever you need them. Global businesses or travelers can take advantage of the services a telephonic interpreter has to offer. No matter where you are in the world, you’ll always have access to an interpreter for assistance with appointments or meetings.

Quality language support: Telephonic interpreter services provide a wealth of languages. Some services can provide hundreds of different languages, making provider options easier to choose from. The quality of the interpretations is also vital, and a service provider with years of experience backing them up will only offer the most qualified telephonic interpreters to represent them.


The Importance of Technology in Telephonic Interpretation Services


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Telelanguage has been developing a proprietary technological platform for over two decades for telephonic interpretation services. This technology creates the foundation for connecting interpreters, monitoring quality, tracking data and finding more efficient ways to cut the cost of telephonic interpretation services to our clients.

“We feel that our technology really sets us apart in a very competitive market,” states Lyndon Beckner, Director of Operations for Telelanguage. “We own all of our own equipment and employ all of our own programmers, engineers, and coding specialists. Our ability to instantly access every function of our platform allows us incredible flexibility, as well as security…Technology brings great opportunity and responsibility, and it’s our job to make our services seamlessly connect to our clients’ needs. Our goal is that our clients can depend on us, but THEIR clients never realize we’re a separate entity.”

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Why Organization are Switching to Telelanguage

Telelanguage is a leading telephonic interpretation services provider, offering effective, reliable, solutions, dedicated customer support, and performance improvement services have allowed us to provide our clients with the highest language services since 1991. Leading the way in cutting-edge technology, advanced features, and real-time data access is the difference it takes in the fast-paced world of language services.


Advanced Features in Telephone Interpreting Services:

  • Automated interpreter connect
  • Customized and language dependent rate plans
  • Full-time, dedicated customer support
  • Online and on-location training
  • Filter-based qualification interpreter connect
  • Detailed customized usage reports and client newsletters
  • Performance improvement consulting/service reviews
  • Responsive and helpful client services team
  • Online tracking system and account management


Healthcare Organizations: Medically trained interpreters, HIPAA compliant services, lower cost.

State and Federal Agencies: Confidentiality compliance, greater flexibility, responsive support.

Insurance and Legal Services: Strict confidentiality compliance, interpreters trained in specific terminology.

Public Utility, Police and 911: Quick interpreter connect to all languages, flexible rate plans and volume discounts.

Call Centers and Help Desks: Lower cost, advanced features, improved services delivery, and skill-based interpreter connect features.

Telephonic Interpretation Services (The Telelanguage Difference)

Telephonic Interpretation Services: The Telelanguage Difference – Download as a PDF.


In order to help you on your journey to finding a dedicated telephonic interpretation services partner, we have put together some of our most frequently asked questions about Telelanguage telephonic interpreting services.


Telephonic Interpretation Services: Frequently Asked Questions


Does our organization have to sign a long-term contract with Telelanguage?

No. Telelanguage’s telephonic interpretation services are billed month-to-month and you are only billed for the time you’ve utilized an interpreter. Telelanguage does offer guaranteed rates for the duration of contracts that are agreed upon for a specific amount of time.

Telephonic Interpretation Services | TelelanguageDoes Telelanguage provide resources and materials for Telephonic interpretation?

Telelanguage is happy to provide our customers with many different types of educational and reference materials to make your interpretation experience as easy and simple as possible. In addition to free support materials, Telelanguage also offers free cultural awareness training in order to support customers in working with LEP populations. Our customers can order free interpretation support materials directly on our website here.

Is there a minimum charge for telephone interpreting with Telelanguage?

There are no monthly minimums for over-the-phone interpreting with Telelanguage. Our clients are only billed for the minutes of interpretation utilized and can grow or downsize phone interpretation usage as necessary. One low per-minute rate includes paper and/or electronic invoicing, one-second increment billing, and free third-party dialing with NO HIDDEN FEES of any kind.

Does Telelanguage offer the languages I need?

Telelanguage currently offers over 300 languages to our customers. You can find more detailed information about the languages we provide here.

Can Telelanguage come out to our location to present services?

In order to assist our clients in understanding our services and capabilities, our account representatives can certainly meet with potential clients face to face. To submit more information about your organization, or to request a presentation from an account representative, simply contact us here and our account representative will get in touch with you shortly.

Telephonic Interpretation Services | TelelanguageWill there be long hold times for phone interpreters?

Telelanguage’s proprietary technology allows us to provide the fastest connect times in the industry with zero interruption in service during national emergencies. With our technological capabilities, we are able to utilize automated dialing features that ensure a fast connection time for all of our clients. Our call center agents are trained to ask our clients for the language they require prior to collecting further data in order to allow our automated system to locate a specified language more quickly.

What kind of training is available to Telelanguage Interpreters?

Telelanguage interpreters are tested and trained in many different fields of expertise. We are proud to provide superior-trained and certified interpreters who are qualified to interpret in fields such as healthcare, insurance, finance, legal and many others. We require our interpreters to participate in several training and mentoring programs before they begin their careers with Telelanguage. Nationally accepted codes of ethics and standards of practice are routinely reviewed throughout the interpreter’s training to ensure we are providing the most professional services possible.

Are call reports and statistics easily accessible?

All call statistics and invoices are available online in order to offer our clients a simple, easy-to-use and paperless solution for your account administrators.

How Does Telelanguage Handle Confidential Information?

Telelaguage is 100% government compliant and adheres to rigorous confidentiality standards. Telelanguage interpreters abide by a strict Code of Ethics and Confidentiality. They are professionals who are bound not only by a professional code of ethics but also by written company policies and procedures that prohibit them from divulging any information about an interpretation. All documents and notes used for an interpretation are promptly destroyed at the end of the interpretation.

Telephonic Interpretation Services | TelelanguageWhat Hours Can Interpreters Be Accessed?

Interpreters can be accessed at any time! In order to meet the demands of Telelanguage clients all over the world, our services are available to all of our customers 24/7, 365 days a year.

Does Telelanguage provide an automated interpreter connect feature?

Yes. Tele Auto allows you to connect via a customized voice recognition service directly to an interpreter. It’s as simple as dialing your dedicated toll-free number, providing the language you need and any additional information you have asked us to collect for your records.

Can Telelanguage interpreters place a third-party call?

Yes. Our agents walk you through the process of reaching your necessary parties. After a client has provided us with the appropriate information we will connect you to an interpreter and dial the third party for you in order to ensure the third party is able to speak their native language to your caller immediately.

The world of interpretation services technology moves rapidly. We understand that our customers need to solve communication barriers quickly and Telelanguage offers our clients the fastest telephonic connection times in the industry.

More than 61.6 million individuals, foreign and U.S. born, speak a language other than English at home, and 8% of the United States population is limited in their use of the English language. Is your organization able to serve them? Superior language support is seconds away.

Learn how offering telephonic interpretation services empowers organizations to connect with more customers. [Download the Free White Paper]

Have questions about telephonic interpretation services? Contact us for more information or to request a free quote. Thinking about switching to a more reliable language service provider? Telelanguage offers incentives and assistance in switching to Telelanguage. Get in touch today!

5,000+ interpreters ready to speak in over 300 languages!

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Quality and expert interpretations are available telephonically, on-site, or via video remote!