Benefits of Over the Phone Interpreting Services

Benefits of Over the Phone Interpreting Services | Telelanguage

Did you know that calling is the preferred method of communication for 58% of consumers? Over the phone interpreting services are vital in our diverse and fast-paced world. Whether you need to communicate with clients, patients, or customers, instant access to professional interpreters via over the phone interpreting empowers organizations to connect with multicultural populations, and communicate effectively with non-English speakers.

1 in 6 U.S. organizations is losing business due to a lack of language skills and cultural awareness in their workforce. Are you losing out?

The growth of language diversity in the United States makes over the phone interpreting services a valuable asset to major American markets. Whether your goal is to provide excellent customer service, support business communications, or provide necessary language access for non-English speaking patients, connecting with a professional interpreter is easy.

Regardless of organizational size, over the phone interpreting services provide instant language support to help you overcome language barriers quickly.


9 Key Benefits of Over the Phone Interpreting

  1. Enhances customer/patient satisfaction
  2. Reach and retain multicultural consumers
  3. Reduces miscommunication errors and wait times
  4. Most cost-effective interpretation solution
  5. Improves efficiency
  6. Increases productivity and staff adoption
  7. Fast response for urgent or emergency situations
  8. Support non-English speaking customers in hundreds of languages
  9. Improves brand reputation within the community

Telephonic interpreting offers a cost-effective interpreting solution and is perfect for most spoken language interpreting situations that do not require non-verbal cues or visual contact with the interpreter.

Telelanguage offers extremely competitive rates that are all-inclusive of training, implementation, reporting, invoicing, and the highest quality, U.S.-based interpreters. Our over the phone interpreter rates start as low as $0.55 per minute.



Telelanguage Over the Phone Interpreting: Support You Can Trust

Professional Interpreters: Telelanguage interpreters are 100% U.S. based and superior-trained to ensure that our clients receive the highest quality interpretations – every time! Telelanguage interpreters are tested and trained in many different fields of expertise, qualified to interpret in fields such as healthcare, insurance, finance, legal and many others. We require our interpreters to participate in several training and mentoring programs before they begin their careers with Telelanguage. Nationally accepted codes of ethics and standards of practice are routinely reviewed throughout the interpreter’s training to ensure the highest quality services.   

Fast Connections: In emergency situations, the ability to connect in seconds is crucial for ensuring that a 9-1-1, police, fire, or medical team will be able to respond quickly. Over the phone interpreting services are available around the clock, 24/7 to take critical inbound calls. Telelanguage’s proprietary technology allows us to provide the fastest connect times in the industry with zero interruption in service, even in the event of a national emergency. With our technological capabilities, we are able to utilize automated dialing features that ensure a fast connection time for all of our clients, regardless of organizational size or industry. 

Access from Anywhere: Over the phone interpreting services can be accessed globally. No matter where you are in the world, you’ll always have access to a professional interpreter.

Quality Support: Over the phone interpreting provides a wealth of languages. Telelanguage offers support in 300+ languages. The quality of the interpretations is vital. Telelanguage has over 29 years of experience and is trusted by thousands of organizations nationwide. Our interpreters are superior-trained and certified in industry-specific terminology to ensure accuracy and quality.

Telelanguage Over the Phone Interpreting Services

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Over the Phone Interpreting: We Serve Your Industry 

  • Healthcare (Hospitals, Private Practices, Clinics, Telehealth, Emergency Medicine, etc)
  • Business
  • Government 
  • Social Services
  • Police / Fire / 911
  • Financial Services 
  • Insurance
  • Telecommunications (Call Centers, Help Desks)
  • Travel / Tourism / Hospitality
  • Legal / Judicial 
  • Education (K-12, Higher Education)
  • Transportation 


Language Services to Fit Your Needs

When language barriers arise, you need a language services provider you can trust. On-demand interpreter services (Phone Interpreting Services and Video Remote Interpretation Services) are available in over 300 languages and empower organizations of all sizes to connect to certified, U.S. based interpreters – 24/7, 365 days a year. 

Telelanguage’s proprietary technology allows us to provide the fastest connect times in the industry with zero interruption in service during national emergencies. With our technological capabilities, we are able to utilize automated dialing features that ensure a fast connection time for all of our clients.


Should your language needs grow or change, Telelanguage provides complete language interpretation and translation services to meet your needs:

  • Over the Phone Interpretation
  • Video Remote Interpretation
  • On-Site Interpretation 
  • Translation Services  
  • Scheduling Software

Telelanguage helps organizations across the United States to increase overall satisfaction, comply with government regulations and standards, and connect with multicultural populations…all while reducing interpretation costs to our clients. 


Over the Phone Interpreting: Ensuring Confidentiality and Compliance

Telelaguage is 100% government compliant and adheres to rigorous confidentiality standards. We provide HIPAA compliant services to meet the requirements of government regulations and standards, including:


  • Affordable Care Act, Section 1557 (ACA)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Title VI of the Civil Rights Act of 1964 (Title VI)
  • Americans with Disabilities Act (ADA)
  • Centers for Medicare & Medicaid Services (CMS)
  • Fraud, Waste and Abuse (FWA)
  • Protected Health Information (PHI)
  • The Joint Commission


Why Organizations are Switching to Telelanguage

Telelanguage is a leading provider of over the phone interpretation, offering effective, reliable, solutions, dedicated customer support, and performance improvement services which have allowed us to provide our clients with the highest language services since 1991. Leading the way in cutting-edge technology, advanced features, and real-time data access. Advanced features for over the phone interpreting services include:

  • Automated interpreter connect
  • Customized and language-dependent rate plans
  • Full-time, dedicated customer support
  • Online and on-location training
  • Filter-based qualification interpreter connect
  • Detailed customized usage reports and client newsletters
  • Performance improvement consulting/service reviews
  • Responsive and helpful client services team
  • Online tracking system and account management


Healthcare Organizations: Medically trained interpreters, HIPAA compliant services, lower over the phone interpretation rates.

State and Federal Agencies: Confidentiality compliance, greater flexibility, responsive support.

Insurance and Legal Services: Strict confidentiality compliance, interpreters trained in specific terminology.

Public Utility, Police and 911: Quick interpreter connect to all languages, flexible rate plans, and volume discounts.

Call Centers and Help Desks: Lower over the phone interpretation rates, advanced features, improved services delivery, and skill-based interpreter connect features.


Connecting Humanity Through Technology

Download the Free White Paper!

Learn more about the importance of offering language services as an organization in our free whitepaper: Connecting Humanity Through Technology!

Free Whitepaper features information to help you understand:

  • The importance of organizations utilizing interpreters and translators.
  • Embracing technology to enhance communication.
  • Understanding the telephonic interpretation process.


Download the Free Whitepaper!


Getting Started With Telelanguage Over the Phone Interpreting Services

Telelanguage makes the implementation of language support services easy. All auxiliary and support materials are available for free to our clients, and we offer free cultural awareness training to help your staff communicate effectively with different cultures and languages. 

We will tailor a plan to meet the specific needs of your organization.  

Since 1991, Telelanguage has helped organizations nationwide to improve language access programs through high-quality language interpretation and translation services. Our team of more than 5,000 professional interpreters is available 24/7, 365 days a year to empower your organization to communicate in over 300 spoken languages. Join the thousands of organizations who trust Telelanguage as their dedicated language services partner for over the phone interpreting!


Telelanguage’s commitment to customer service, technological advancements, and quality assurance is the reason why 98% of our current clients would recommend us – and why dozens of new customers switch to us every week. To prove ourselves, we offer free trial minutes with no obligation or contract to sign. With more languages than any other provider – and the quickest connect times in the industry – you’ll see why we continue to be a leader in our industry. Telelanguage provides a better way of communicating with limited-English proficient customers and patients.

Try Telelanguage Language Services Free with Free Trial Minutes

Try Telelanguage Language Services Free! Click here to see if you qualify.


5,000+ interpreters ready to speak in over 300 languages!

Call us today at 888-983-5352

Quality interpretation services are available over-the-phone, on-site, or via video remote!