Air Travel Language Services: Serving Multicultural Customers

Air Travel Language Services | Telelanguage

Air-TravelAir Travel Language Services create unique opportunities for airlines to speak directly to the needs of multicultural customers. In a world of online booking and global tourism, it’s important for the air travel industry to speak the languages of their customers.

Why are language services important for air travel companies?

The travel and tourism industry plays a vital role in the U.S. economy. According to the U.S. Travel Association, the industry generated over $2.5 Trillion in economic output in 2018 and supported 15.7 million American jobs.

The Air Travel Industry must consistently balance excellent customer service with the highest levels of quality. Competition amongst airlines, air freight, and related travel and hospitality services all play a crucial role in connecting with diverse markets.

Language Services for the Air Travel Industry (Video)

Air Travel Language Services: Who We Help

Telelanguage serves both the public and private sectors of the air travel industry with high-quality language services in order to provide your customers and workforce with the language support they need. Here are some key areas that benefit from air travel language services:

  • Commercial Airlines
  • Airports
  • Charter Companies
  • Cargo and Freight
  • Transportation Security Administration, TSA
  • Customs and Border Protection, CBP
  • Travel Agencies
  • Tourism Industry
  • Car Rental Companies
  • Local Organizations


Commonly Translated Documents for the Air Travel Industry

  • Flight Information / Itineraries
  • Confirmations
  • Marketing Materials
  • Contracts
  • Procedures and Regulations
  • Written Notices
  • Signs and Notifications
  • Maps and Transportation Guides
  • Pamphlets
  • Legal Materials
  • Inflight Materials
  • Press Releases
  • Tourist Guides

Telelanguage has the capacity to translate documents from English to hundreds of target languages and vice versa. All Translators have at least 2 years of experience in written translation and are subject-matter experts. We assign translation projects to specific translators based on their experience in the industry and subject-matter.



2018 International Travel to the United States

  • International Travel Imports totaled $186 billion.
  • International arrivals to the U.S. totaled approximately 80 million in 2018, about 50% of whom came from overseas.
  • International travel spending directly supported about 1.2 million U.S. jobs and $33.4 billion in wages.
  • Overseas traveler spending averages approximately $4,200 when they visit the U.S., and the average stay is 18 nights.
  • Overseas arrivals represent 84% of total international travel spending.
  • Top leisure travel activities for overseas visitors included: shopping, sightseeing, fine dining, national parks/monuments, and amusement/theme parks.

Source: U.S. Travel Association 


2018 U.S. Leisure Travel in the United States

  • In 2018, direct spending on leisure travel by domestic and international travelers was $761.7 billion.
  • Tax revenue generated by spending on leisure travel in 2018: $117.4 billion.
  • 80% of domestic trips taken in 2018 were for leisure purposes.
  • Top leisure travel activities for U.S. domestic travelers in 2018 included: visiting relatives, shopping, visiting friends, fine dining, and
    rural sightseeing.

Source: U.S. Travel Association 


2018 U.S. Business Travel in the United States

Business travel includes meetings, events, and incentive.

  • In 2018, direct spending on business travel by domestic and international travelers was $327.3 billion.
  • meetings, events, and incentive travel accounted for $135.9 billion of all business travel spending.
  • 80% of domestic trips taken in 2018 were for leisure purposes.
  • 38% of person-trips for business in 2018 were for meetings and events.

Source: U.S. Travel Association 

Top 10 International Markets to the U.S (2017)

In 2017, there were an estimated 80 million international arrivals in the U.S. (including around 40 million from overseas markets).

  1. Canada 20.2 million
  2. Mexico 17.8 million
  3. U.K. 4.5 million
  4. Japan 3.6 million
  5. China 3.2 million
  6. South Korea 2.3 million
  7. Germany 2.1 million
  8. Brazil 1.9 million
  9. France 1.7 million
  10. Australia 1.3 million

Source: U.S. Travel Association


Revenue Growth of Commercial Airlines Revenue (2003 to 2020)

The air travel industry facilitates tourism, global trade, and economic growth. Over the past two decades, international airlines have expanded their reach to global markets.

Globally, commercial airlines are expected to generate combined revenue of around 872 billion U.S. dollars in 2020.


Source/Photo Credit: Statista


5 Largest Airlines in North America (By Passengers Carried, 2018)

  1. American Airlines
  2. Delta Air Lines
  3. Southwest Airlines
  4. United Airlines
  5. Air Canada

Source: Aviation Outlook


5 Largest Airports in North America (By Available Departure Seats, 2018)

  1. Atlanta Hartsfield-Jackson
  2. Los Angeles
  3. Chicago O’Hare
  4. Dallas Fort Worth
  5. New York JF Kennedy

Source: Aviation Outlook


Top 5 Most Visited U.S. Cities in 2018

  1. New York City
  2. Los Angeles
  3. Orlando
  4. Las Vegas
  5. Chicago


10 Most Frequently Encountered Languages for TSA

According to the  Transportation Security Administration’s 2015 Language Access Plan, these were the top 10 most frequently encountered languages for TSA.

  1. Arabic
  2. Chinese (Mandarin)
  3. French
  4. German
  5. Japanese
  6. Korean
  7. Punjabi
  8. Russian
  9. Spanish
  10. Vietnamese


Air Travel Language Services: How Telelanguage Can Help

Telelanguage offers complete language services to fit the needs of the Air Travel Industry, including on-demand interpreter services, in-person interpreter services, and written translation services.

When language barriers arise, you need a language services provider that can respond quickly to the needs of your organization. Air Travel Language Services provide the solutions you need to improve communication with limited English proficient customers and workforce at every step of their journey. Certified interpreters are available 24/7/365 days a year.

Air Travel Language Services | Telelanguage

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In 2018, direct spending by resident and international travelers in the U.S. averaged $3.0 billion a day! With around 7,000 languages spoken in the world today, and over 350 throughout United States homes, travel language services provide a way for the Air Travel Industry to connect with more international and multicultural travelers, regardless of the language they speak.

As a language service provider with over 29 years of experience, Telelanguage brings the highest quality language services to your customers. Our network of over 5,000 professional interpreters are ready to communicate in 300+ language and are available when you need them – 24 hours a day, 7 days a week, 365 days a year.

Partner with a leading provider of language services. Contact us for a free quote or request more information.


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