The Power of Video Remote Interpreting in Healthcare Settings

Video remote interpreting in healthcare is a leading-edge technology that is changing the way we communicate in medical and hospital settings. VRI eliminates language barriers between healthcare professionals and limited-English and deaf and hard-of-hearing patients by connecting to an on-demand, remote interpreter over a video connection. Video interpreting in healthcare combines the high level of accuracy gained 

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Telehealth: The Importance of Medical Interpreters in Telemedicine

Telehealth has the potential to change how we interact with healthcare providers. Advances in healthcare technology provide timely and affordable access to care. Hospitals’ adoption of telemedicine technology has increased by roughly 3.5 percent per year from 54.5 percent in 2014 to 61.3 percent in 2016. An estimated 51-53 percent of U.S. hospitals are expected 

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Interactive Map of Languages Spoken in the United States

As of 2013, more than 25 million U.S. residents speak a language other than English at home. That’s One in five U.S. residents.  Spanish is the most common non-English language spoken in the United States with 40.5 million speakers (2016). According to the 2016 American Community Survey, languages  spoken at home with over 1 million speakers (over 

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LEP Patient Care: The Positive Impact of Certified Medical Interpreters

Improving LEP patient care is a top priority for hospitals and healthcare systems in our country. According to the U.S. Census Bureau, there are at least 350 Languages spoken in U.S. homes and 8% of the U.S. population is considered Limited-English Proficient (LEP). The increase of patients in the United States who speak foreign languages makes 

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Insurance Interpreting: Language Service Considerations for Insurance Companies

Insurance interpreting and translation services are vital to the insurance industry. Policyholders look to insurance as a safeguard, be it automotive insurance, homeowners insurance, property insurance, etc. Insurance is a highly specialized and sensitive industry…consumers need excellent communication at every touch point, from choosing the right plan to making a claim. Insurance literacy is difficult 

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Limited-English Proficiency: LEP Populations by U.S. State (Infographic)

The United States draws people from many countries around the world we have never been more linguistically diverse. In fact, The U.S. Census Bureau Reports at Least 350 Languages Spoken are in U.S. Homes. While some U.S. cities (like New York, Miami, and Los Angeles) have higher LEP populations, there are approximately 25.1 million Limited 

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ER Interpreters: Overcoming Language Barriers in Emergency Medicine

Interpreting in different healthcare settings poses unique challenges for healthcare providers and interpreters, but interpreting for Emergency Services, whether onsite, via video remote, or telephonically, may present additional challenges. Understanding these challenges and how best to utilize emergency room interpreters may reduce the risk of miscommunication, increase positive health outcomes, and decrease the stress that 

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Language Support: Customer Service Interpreters Help Businesses Thrive

How important are customer service interpreters for businesses? Think about your customer service experiences. Say you’ve just purchased an item and realized you made a mistake on your order. Or perhaps you want to buy products online and have questions. What do you do? Naturally, you contact customer service to help you with your purchase. 

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The Importance of Certification for Medical Interpretation

Utilizing interpreters with certification for medical interpretation means having the best-qualified interpreters for your healthcare organization. Medical interpreters are a key part of the medical community when communicating with Limited-English proficient patients. In any professional setting, effective communication is key, but when language barriers arise in a hospital or emergency situation, access to medically certified 

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Refugees in the United States: Languages and Resettlement (Infographic)

More than three million refugees have been resettled in the United States since The Refugee Act of 1980, which created the current national standard for the screening and admission of refugees in the United States. Who is a refugee? A refugee is someone who has been forced to flee his or her country because of persecution, 

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