Best Practices for Using Telephonic Interpreters in Hospitals

Understanding the best practices for using telephonic interpreters in hospitals helps facilitate meaningful communication between health care providers and Limited-English Proficient (LEP) patients.  There are a few simple things you can do in any over-the-phone interpreting session to make your time with a professional interpreter effective and empowering for yourself and for your LEP patients. 

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[Inforgraphic] The Growing Need for Language Services in 2019 (and Beyond) 

Interpreters and translators have again topped best career lists of 2018, and jobs are projected to continue growing at a much higher rate than other careers. The global language services industry market size reached over 43 billion U.S. dollars in 2017, and is forecasted to rise to almost 47.5 billion by 2021. In this post, we’ll look 

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Overcoming Language Barriers in Rural Area Hospitals

Many rural area hospitals in the United States face unique challenges that must be overcome in order to deliver the highest quality care to patients. According to the American Hospital Association, about 20% of Americans live in rural areas without easy access to primary care or specialist medical services. For example, the number of physicians 

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Quick Guide to Language Services in Banking (Infographic)

There are more than 350 languages are spoken in U.S. homes today. Language services in banking have become a vital part of reaching and retaining multicultural consumers in the competitive industries of banking and financial services.  Fortunately, the flexibility and state-of-the-art technology of language services in banking make it easier than ever for financial institutions to provide diverse 

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What is VRI? The Fastest Growing Foreign Language Service in the United States

The integration of state-of-the-art technology and interpreting services continues to be an important part providing language support that is easy and timely to access. As we become more culturally and linguistically diverse, the ability to access remote interpreters, telephonically, and via video remote interpretation (VRI), enables organizations to work efficiently, cost-effectively, and with greater flexibility 

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How Banks Can Reach Multicultural Consumers in the Financial Marketplace

1 in 5 United States residents speaks a language other than English at home, and more than 25.1 million people in the U.S. are limited in their use of the English language, limited English proficient (LEP). Language barriers present unique challenges for the financial services industry and without professional language support, banks and lenders may 

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Patient Satisfaction in Hospital Settings: On-Site Vs. Remote Interpretation

The increase of foreign-born populations and linguistic diversity in the U.S. has led to higher numbers of limited English proficient (LEP) patients. One in five United States residents speaks a non-English language at home, and 25 million people in the U.S. speak English “less than very well.” What does this mean in a health care 

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The Impact of Language Services in Law Enforcement

Between 1990 and 2013, the United States has seen an 80% growth in the limited-English proficient (LEP) population–reaching 25.1 million in 2013. Linguistic diversity in the U.S. makes language services in law enforcement a critical component in overcoming language barriers that can have a negative impact on public service. Improving communication for limited-English proficient and deaf and 

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Multilingual Customer Service: What Every Business Should Know

Why offer multilingual customer service? The United States has become increasingly diverse. Diversity in our country is at the heart of America. In fact, more than 350 languages are spoken in U.S. homes. As populations continue to shift, and we become more linguistically diverse, the need for businesses to provide effective multilingual customer service increases across 

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Multilingual Patient Care: Language Solutions in Health Care

Multilingual Patient Care is more important for healthcare professionals than ever before. In fact, 1 in 5 U.S. residents speaks a language other than English at home.  When it comes to serving limited-English proficient patients, having a comprehensive language access program is key. Since 1991, Telelanguage has helped thousands of healthcare organizations to improve language 

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