Patient Satisfaction in Hospital Settings: On-Site Vs. Remote Interpretation

The increase of foreign-born populations and linguistic diversity in the U.S. has led to higher numbers of limited English proficient (LEP) patients. One in five United States residents speaks a non-English language at home, and 25 million people in the U.S. speak English “less than very well.” What does this mean in a health care 

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The Impact of Language Services in Law Enforcement

Between 1990 and 2013, the United States has seen an 80% growth in the limited-English proficient (LEP) population–reaching 25.1 million in 2013. Linguistic diversity in the U.S. makes language services in law enforcement a critical component in overcoming language barriers that can have a negative impact on public service. Improving communication for limited-English proficient and deaf and 

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Multilingual Customer Service: What Every Business Should Know

Why offer multilingual customer service? The United States has become increasingly diverse. Diversity in our country is at the heart of America. In fact, more than 350 languages are spoken in U.S. homes. As populations continue to shift, and we become more linguistically diverse, the need for businesses to provide effective multilingual customer service increases across 

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Multilingual Patient Care: Language Solutions in Health Care

Multilingual Patient Care is more important for healthcare professionals than ever before. In fact, 1 in 5 U.S. residents speaks a language other than English at home.  When it comes to serving limited-English proficient patients, having a comprehensive language access program is key. Since 1991, Telelanguage has helped thousands of healthcare organizations to improve language 

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