How Hospitals Are Improving the LEP Patient Experience

It is critical to communicate effectively in every medical situation, especially with Limited-English Proficient (LEP) clients. The total number of LEP individuals in the United States has grown by 81% since 1990. People seeking medical care are linguistically diverse and language barriers can negatively impact the care for an LEP patient. One in five Americans 

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Telelanguage to Represent Oregon at 2018 Arab Health Convention in Dubai

As Seen On PRUnderground and Fox News Oregon: Telelanguage Selected to Represent Oregon at 2018 Arab Health Convention in Dubai Telelanguage, Inc. a global language service provider has been selected to represent Oregon at the 2018 Arab Health Convention in Dubai from January 29th – February 1st, 2018. Arab Health is the largest gathering of healthcare 

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Customer Experience: 7 Reasons to Offer Multilingual Support (Infographic)

Customer support is the backbone of business, and offering multilingual support has become increasingly important for businesses and organizations. Research shows that consumers prefer to do business in their native language. Multilingual support is imperative to providing positive customer experiences and earning the trust of your non-English speaking or Limited-English-proficient customers. Even for businesses that 

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Home Health Agencies: 2018 Language Access Compliance

Improving communication with limited-English-proficient patients is a high priority for healthcare organizations and insurance agencies in 2018. For Home Health Agencies participating in Medicare, there are new language access requirements to understand this year for compliance.   On January 13, 2017, Centers for Medicare and Medicaid Services (CMS) published the final rule which revised the 

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