Telephonic Interpretation: Frequently Asked Questions

Telelanguage has been a leading provider of Telephonic Interpretation Services for more than 26 years and can provide a comprehensive andTelephone Interpreter Global Business reliable language services plan to fit your needs.

Foreign language diversity in the United States has never been greater, and qualified interpreters make it possible to communicate effectively with Limited-English proficient and non-English speaking populations.

Whether your organization is expanding to offer language services or you’re thinking about switching, you probably have many questions about the interpretation process.

In order to help you on your journey to finding a dedicated language services partner,  we have put together some of our most frequently asked questions about Telelanguage telephonic interpreting services.

 

Telephonic Interpretation: Frequently Asked Questions

 

Does our organization have to sign a long-term contract with Telelanguage?

No. Telelanguage’s telephonic interpretation services are billed month-to-month and you are only billed for the time you’ve utilized an interpreter. Telelanguage does offer guaranteed rates for the duration of contracts that are agreed upon for a specific amount of time.

 

Does Telelanguage provide resources and materials for Telephonic interpretation?

Telelanguage is happy to provide our customers with many different types of educational and reference materials to make your interpretation experience as easy and simple as possible. In addition to free support materials, Telelanguage also offers free cultural awareness training in order to support customers in working with LEP populations. Our customers can order free interpretation support materials directly on our website here.

 

Is there a minimum charge for telephone interpreting with Telelanguage?

There is no monthly minimums for over-the-phone interpreting with Telelanguage. Our clients are only billed for the minutes of interpretation utilized and can grow or downsize phone interpretation usage as necessary. One low per-minute rate includes paper and/or electronic invoicing, one-second increment billing, and free third-party dialing with NO HIDDEN FEES of any kind.

 

Does Telelanguage offer the languages I need?

Telelanguage currently offers over 300 languages to our customers. You can find more detailed information about the languages we provide here.

 

Can Telelanguage come out to our location to present services?

In order to assist our clients in understanding our services and capabilities, our account representatives can certainly meet with potential clients face to face. To submit more information about your organization, or to request a presentation from an account representative, simply contact us here and our account representative will get in touch with you shortly.

 

Will there be long hold times for phone interpreters?Telelanguage Language Access Checklist for Marketplace

Telelanguage’s proprietary technology allows us to provide the fastest connect times in the industry with zero interruption in service during national emergencies. With our technological capabilities, we are able to utilize automated dialing features that ensure a fast connection time for all of our clients. Our call center agents are trained to ask our clients for the language they require prior to collecting further data in order to allow our automated system to locate a specified language more quickly.

 

What kind of training is available to Telelanguage Interpreters?

Telelanguage interpreters are tested and trained in many different fields of expertise. We are proud to provide superior-trained and certified interpreters who are qualified to interpret in fields such as healthcare, insurance, finance, legal and many others. We require our interpreters to participate in several training and mentoring programs before they begin their careers with Telelanguage. Nationally accepted codes of ethics and standards of practice are routinely reviewed throughout the interpreter’s training to ensure we are providing the most professional services possible.

 

Are call reports and statistics easily accessible?

All call statistics and invoices are available online in order to offer our clients a simple, easy-to-use and paperless solution for your account administrators.

 

How Does Telelanguage Handle Confidential Information?

Telelaguage is 100% government compliant and adheres to rigorous confidentiality standards. Telelanguage interpreters abide by a strict Code of Ethics and Confidentiality. They are professionals who are bound not only by a professional code of ethics, but also by written company policies and procedures that prohibit them from divulging any information about an interpretation. All documents and notes used for an interpretation are promptly destroyed at the end of the interpretation.

 

How Does Telelanguage Handle Confidential Information?

Telelaguage is 100% government compliant and adheres to rigorous confidentiality standards. Telelanguage interpreters abide by a strict Code of Ethics and Confidentiality. They are professionals who are bound not only by a professional code of ethics, but also by written company policies and procedures that prohibit them from divulging any information about an interpretation. All documents and notes used for an interpretation are promptly destroyed at the end of the interpretation.

 

What Hours Can Interpreters Be Accessed?

Interpreters can be accessed at any time! In order to meet the demands of Telelanguage clients all over the world, our services are available to all of our customers 24/7, 365 days a year.

 

Does Telelanguage provide an automated interpreter connect feature?

Yes. Tele Auto allows you to connect via a customized voice recognition service directly to an interpreter. It’s as simple as dialing your dedicated toll-free number, providing the language you need and additional information you have asked us to collect for your records.

 

Can Telelanguage interpreters place a third-party call?

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Yes. Our agents walk you through the process of reaching your necessary parties. After a client has provided us with the appropriate information we will connect you to an interpreter and dial the third party for you in order to ensure the third party is able to speak their native language to your caller immediately.

 

Have more questions about Telephonic interpretation? Contact us for more information or to request a free quote or demo for your organization. More than 4,000 interpreters ready to speak in over 300 languages, available 24/7/365. Get in touch today!

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4,000+ interpreters ready to speak in over 300 languages!

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Quality and expert interpretations are available telephonically, on-site, or via video remote!

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