The Insurance industry is constantly faced with unique challenges. From managing risk and regulatory complexity, to ever evolving business models, to market segment obstacles, Insurance providers must be ever diligent. In addition to these challenges, customer satisfaction, quality control and security are also high on the list of important focuses. Across the country, and the world, Insurance providers often deal with clients at some of their most stressful, and critical times. As a language service provider with over 25 years in business, Telelanguage understands the keys to communicating with any demographic, culture or language – especially in these demanding scenarios.
As the world economy becomes increasingly connected, technology and bridging cultural gaps become more important. The team at Telelanguage includes a network of over 4,000 interpreters and translators, with experience in over 240 languages. Our services are available around the clock, 24/7/365. Our telephonic technology allows for connect times of 7-10 seconds – well below the industry average, while Face-to-Face interpreters can sometimes be on-site in under 30 minutes. In a world that is ever evolving, Telelanguage continues to develop its own proprietary technology to account for any surges or volumes that the Insurance industry may face.Based on 25 years of providing interpretation services we confirm the 99% appointment fulfillment rate, lower than competition interpreter tardiness, higher client level of satisfaction and higher cost savings to our customers. We dispatch certified interpreters to hundreds of locations throughout each day, across the country. Our language interpreters are matched to each assignment on the basis of their interpreting skills, industry knowledge, experience and geographical location. We have a rigorous selection and certification program to ensure that all our interpreters are qualified to serve our customers.
Telelanguage is committed to serving the Insurance industry, just as our Insurance clients are committed to serving their customers. We guarantee that our combination of excellent customer service, forward-thinking technology, competitive pricing and disciplined quality assurance approach meet to provide the Insurance industry with an ideal language service solution.