When you are communicating with non-English speaking patients you need support that you can trust, especially in emergency situations. At Telelanguage, we provide that support with a 24/7 one-point-of-contact account management system. Over 70% of our current client base are healthcare entities.
While improving your language support services we will find ways to reduce your interpretation cost and increase overall patient satisfaction. We DON’T leave you on HOLD. When we say we are faster, we’re talking about more than just answering your calls. We pride ourselves on interpreter connect times that are setting industry standards.
We tailor our service to your exact requirements. No matter what language your patients speak, we connect you with US-based medically certified interpreters FASTER than any other vendor.
We are committed to providing the best medically trained interpreters in the emergency healthcare industry. In pursuit of this goal the Interpreter Certification Center (ICC) was established to provide quality training & education for interpreters.
Free Cultural Awareness training is available to our healthcare customers to know how to work with Limited English Proficiency (LEP) patients. Both training and support emphasis help create an environment of acceptance and nurturing in any clinic or hospital where multiple cultures interact. It helps doctors and nurses to work respectfully and effectively with other employees and patients of culturally diverse traditions, dress, and language.
Telelanguage defines and establishes educational requirements and qualifications for medical interpreters and professional standards of practice.
One low per-minute rate includes paper and/or electronic invoicing, one second increment billing, no monthly minimums, free third party dialing with NO HIDDEN FEES of any kind.
We offer Free Service Trial Programs where you can test our services before entering into an agreement.
Our Call Volume Discount Plans are considered to be the best in the industry and are only available to our Healthcare clients. Our contract renewal policy guarantees no rate increases. All interpreter reference materials such as language posters, dialing instructions, tips on effective communication with LEP including dual handset phones are all provided for Free.