Since its implementation, 9-1-1 has been an invaluable link service linking the American public to emergency services. The men and women serving at 911 across the country provide a critical step for emergency response. While 911 Emergency call centers deal with high-stress situations every day, when language barriers arise, an already stressful event can become heightened. What do you do when the person with an emergency does not speak English? 911 interpreters help bridge the gap in the emergency response chain.
If you have a friend or loved one that does not speak English, our post on Interpreters and the 9-1-1 Emergency Industry offers helpful suggestions for self-identification.
911 interpreters help reduce response time and ensure accuracy in the emergency services industry. In the United States today, even if a 9-1-1 operator speaks the language of the caller, it is required that a certified interpreter joins the call to ensure accuracy.
Just as we put our trust in the hands of 9-1-1 Emergency Services, when you are communicating with a Limited English Proficient (LEP) individual, or non-English speaking individual in an emergency situation, you need a language service provider that you can trust.
Here are few things emergency/911 services need from a language service provider.
24/7 Customer Service:
Telelanguage provides a 24/7 one-point-of-contact account management system, ensuring quick response times at all times – 365 days a year.
Fast Connect Times:
Most critical for emergency services, you need language support quickly. A language service provider should NOT “leave you on hold”. Telelanguage knows it’s more than simply answering calls. You need the fastest connect times the industry can provide. Our interpreter connect times exceed industry standards. With an industry benchmark of 20 seconds, Telelanguage connects you with US-based professionally certified interpreters faster than any other vendor.
We are committed to providing the best-trained interpreters in the emergency industry. The Interpreter Certification Center (ICC) was established to provide quality training & education for interpreters for this purpose. In addition to the ICC, Telelanguage also maintains certification requirements for medical and legal situations with educational requirements and qualifications for our interpreters and professional standards of practice.
Support and Training:
Dealing with language barriers that arise can be stressful, and in emergency situations, understanding how to work with Limited-English-Proficient (LEP) individuals is key. Telelanguage offers Free Cultural Awareness training to our emergency/911 customers to know how to work with Limited English Proficiency (LEP) patients.
Both training and support help to create an environment of acceptance and nurturing in any emergency situation where multiple cultures interact. It helps 911 dispatch and other staff to work more effectively with other employees and LEP’s of culturally diverse traditions, dress, and language.
Interpreter reference materials such as language posters, dialing instructions, and tips on effective communication with LEP including dual handset phones are all provided for Free.
Language Support Value:
Telelanguage is committed to improving language support services and increasing overall patient satisfaction. We will also find ways to reduce interpretation costs while maintaining the highest level of interpreter services.
Call Volume Discount Plans are available exclusively for Emergency/911 clients and are considered to be the best in the industry. We also provide a contract renewal policy guaranteeing zero rate increases.
We also offer Free Service Trial Programs where you can test our services before entering into an agreement.
When seconds matter, improved services for non-English speaking callers helps save lives and reduce the response time LEP and non-English speaking callers.
Telelanguage has been providing 911 interpreters and emergency services language support for over 26 years, guaranteeing zero increase contract rates, and the fastest interpreter connection to U.S. based medically certified interpreters.
Contact Telelanguage for more information about improving language services in your 911 call center.
9-1-1 emergency certified interpreters ready to connect in just seconds!
Call us today at 888-983-5352
Quality and expert interpretations available in 250 languages, 24/7/365!