As Limited English Proficiency in the United States continues to rise, and the LEP population over 25 million, interpreters and translators have become a key part of many major industries, such as legal and judicial, hospitality, social services and of course, healthcare. The changes for the healthcare industry in 2016 have made Hospital language services a top priority.
Medical Interpreters allow for effective communication between hospital staff and LEP patients. Communication is vital in hospital situations for hospital staff to offer the appropriate care and ensure that all information about care is understood by the patient.
4 Ways Improving Hospital Language Services is a Win for Everyone:
- Medical interpreters enable direct communication between providers and LEP patients, ensuring that patients receive accurate information about diagnosis and care. Professional interpreters help hospital language services by assisting in each step of the healthcare process.
- Language Barriers may lead to communication problems, which increases the risk of patient safety events. Research suggests that LEP patients are more likely than English-speaking (ES) patients to experience safety events caused by communication errors. The root causes of patient safety events for LEP patients are related to communication and lack of use of qualified medical interpreters. Qualified interpreters, or as we recommend, Certified Medical Interpreters, have experience interpreting as well as an understanding of medical terminology.
- Qualified interpreters may impact HCAHPS scores. Effective hospital language services can increase overall patient satisfaction. Of the nine key topics, communication and information are important factors that affect ratings: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, quietness of the hospital environment, and transition of care.
- Appropriate hospital language services can increase customer support satisfaction. Research confirms that language services can improve customer support satisfaction by 72%, and increase brand loyalty by 58%.
The United States foreign-born population is set to double by 2050, and the number of Non-English-Speaking and LEP patients requiring hospital language services is going to continue to rise. It is imperative that hospitals continue to implement the best language services to ensure patient safety, increase patient satisfaction, and reach overall goals.
Telelanguage has been a leading provider of hospital language services since 1991, and we believe that all healthcare organizations should have affordable access to the best-qualified language service support. Ask us about Special Low Rates for Section 1557 Compliance.
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Expert interpretations for medical appointments telephonically, face to face, or via video remote!